Website takealot.com
Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first…. read more All of our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment their order arrives at their door. By aligning ourselves to this philosophy, we believe takealot.com will be the #1 shopping destination across Africa.
Your responsibilities will include:
Client Support & Portfolio Management:
Manage a portfolio of small-to-mid-tier role) advertisers/sellers on the Takealot platform.
Support AMs and KAMs with administrative and executional tasks across their client portfolios.
Conduct regular check-ins with assigned clients to ensure campaign execution aligns with expectations.
Gather client objectives, briefs and assets accurately, ensuring timely delivery to internal teams.
Campaign Administration & Execution:
Assist with the creation of campaign cost estimates (CEs), booking forms and invoicing packs.
Ensure campaign bookings are loaded accurately into systems and aligned with internal calendars.
Coordinate asset collection from clients for design and campaign management teams.
Track live campaigns and flag issues, delays or risks to relevant AMs/KAMs.
Support in compiling performance reports and packaging insights for client delivery.
Sales Support & Commercial Operations:
Identify upsell opportunities within your smaller portfolio based on performance metrics and product availability.
Assist AMs/KAMs in preparing pitch decks, proposals and client documentation.
Maintain CRM hygiene, updating client interactions, pipeline data and account progress.
Support the team with rate card updates, product education and process improvements.
Data & Insights:
Pull data extracts and basic dashboards for internal and external reporting.
Support the development of campaign post-analysis reports (under guidance).
Conduct basic research into client categories, competitors and market trends.
Cross-Functional Coordination:
Liaise with creative, analytics, finance, merchandisers and campaign operations teams to ensure smoot execution.
Escalate blockers quickly and follow through until resolution.
Champion process consistency and high-quality delivery across Retail Media operations.
Qualification & Experience:
Diploma or National Certificate in (Marketing, Media, Commerce or Communications preferred).
1–2 years of experience in digital marketing, media, advertising, sales support, campaign operations or similar.
Strong interest in e-commerce and digital advertising.
Experience working with digital campaign tools, analytics dashboards or CRM systems.
Exposure to e-commerce, online retail or marketplace environments.
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