Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Description
The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.
Job Requirements
Qualifications
Grade 12
Experience
2-3 years’ experience in a financial environment dealing with FICA & PEP processes
Skills & Knowledge
Collecting Information (sourcing, checking, documenting)
Analysing
Focusing on goals and persistence
Assuring Quality
Following Procedures
Managing Risk
Managing Deadlines
Managing customer & stakeholder relationships
Demonstrating Integrity
Administration skills (filing & record keeping)
Verbal & written communication skills
Knowledge of Legislation and Regulations around the sports betting industry
FIC (anti-money laundering) principles and application
Protection of Personal Information principles and application
PEP regulations and application
Working knowledge of Bede & BOP systems
Key Performance Areas
Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
Adhere to FICA, PEP, POPI regulations when verifying and processing information
Identify outstanding FICA requirements and proactively request these documents from punters
Follow-up on outstanding documents from punters
Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
Update customer information on a regular basis and when changes occur
Process customer information and documentation with confidentiality
Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
Provide guidance to the contact centre and relevant stakeholders on processing requirements
Handle processing queries on a daily basis and escalate relevant queries to management
Validate data on various systems to ensure correctness, completeness and consistency
Notify management on system/tool issues to support speedy resolution
Prepare and arrange necessary documentation for the ease of audit procedures within practice area
Maintain a good working relationship with all operational departments
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Apply via company website ( https://www.suninternational.com/ ) or