Website Cell C
At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev… read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day® has netted three Standard Bank Top Women Awards.
Purpose of Role:
This role provides accurate, timely, and legally compliant analysis, tracking, and professional feedback on information and evidence requested by the Law Enforcement Agencies (LEAs), regulatory bodies, investigative authorities, and other lawful requestors, within agreed service levels and court‑mandated timeframes. This role further supports RICA compliance through robust biometric verification governance, secure data handling, and effective sound stakeholder advisory.
Key Responsibilities
Management of Law Enforcement Agency Requests
Document and register all requests in accordance with approved Forensic Services processes, procedures and standards
Acknowledge, respond and approve LEAs, Regulatory Bodies, investigative authorities, and internal queries within one working day in writing
Analyse, complete, and finalise allocated, and approve requests within agreed or prescribed time frames.
Mange and provide requested data to SAPS and other agencies within the pre‑agreed schedule
coordinate and provide archived data within the pre‑agreed time period as discussed and agreed with management
Provide and assist business units with call detail requests in line with company policy
Ensure after‑hours requests are actioned timeously.
Ensure information is submitted in the agreed format/template and guidelines
Assist with implementation of quality assurance procedures of Interception
Interception and Monitoring Requests
Analyse, document, register and approve all interception and monitoring requests per approved Forensic Services processes and procedures
Acknowledge receipt of all interception and monitoring requests in writing
Complete allocated requests within agreed or prescribed timelines, including instructions received from the Office of Interception (OIC) as per warrants
Support data provided by supplying proof of factual information when questioned
Report any access‑control breakdowns in the LIMS office to management
Assist with management of the Legal Interception and Monitoring System (LIMS) and perform regular backups
Provide feedback to management on issues and matters pertaining to the LIMS system
Ensure after‑hours requests are processed when received
Biometric Compliance, Verification & Governance
Verify and manually authenticate customer biometric data in line with RICA legislation and internal compliance frameworks
Conduct integrity and fraud‑risk checks on biometric submissions, escalating suspicious or non‑compliant cases
Ensure all biometric verification activities are logged, documented, and traceable for audit and regulatory purposes
Process biometric verification requests within required SLA timelines to maintain compliance and operational efficiency
Validate customer identity information against approved internal systems and escalate discrepancies according to procedure
Maintain secure handling, storage, and confidentiality of biometric and identity‑related data
Provide compliance feedback and exception reporting to relevant business units
Identify gaps, trends, or risks in biometric verification processes and recommend improvements
Assist in the review and enhancement of biometric verification controls, SOPs, and governance frameworks
Expert Advisory & Stakeholder Support
Provide expert guidance to internal stakeholders on RICA compliance, biometric authentication requirements, LEA requests, and evidentiary standards
Advise on complex data‑provision and interception matters to ensure alignment with legal and regulatory obligations
Partner with Legal, Risk, Fraud, and Forensics to interpret legislation and strengthen internal policies and controls
Contribute to pre‑trial preparation and consultations, ensuring evidentiary readiness and clarity of submissions
Equipment Identity Register (EIR – TransUnion)
Process and quality check bulk whitelist/blacklist IMEI submissions, ensuring correct formatting, validated IMEI integrity, and accurate batch uploads
Liaise with TransUnion and internal stakeholders to resolve EIR related issues, ensure SLA compliance, and improve device identity governance processes
System Management (LIMS, e-RICA & Biometric Tools)
Support day‑to‑day operation, maintenance, and user support for LIMS, e‑RICA platforms, biometric verification tools, and EIR portals
Perform/assist with system backups, access reviews, and routine control checks to ensure integrity and availability
Identify system issues, data anomalies, or access‑control concerns and escalate to technical owners
Document system requirements and contribute to enhancement roadmaps to improve compliance effectiveness
Assist with testing and validating system changes to ensure alignment with investigative and compliance needs
Document Maintenance and Reporting
Complete and sign affidavits as per analytical findings
Generate and maintain monthly feedback reports
Provide monthly reports on all enquiries, requests, and archived requests received
Ensure accurate daily keeping and version control of case files and submissions
Assist with generation of RICA compliance, exception, and validation statistics as required
Projects and Enhancements
Participate in compliance, forensic, and technology projects including new e‑RICA integrations and process improvements
Conduct readiness assessments and contribute SME input to project documentation and change impacts
Support pilot testing, user training, and rollout activities to embed enhancements effectively
Track and report on project actions, risks, and outcomes relevant to LEA support and RICA compliance
Court Appearance and Expert Support
Prepare and attend pre‑trial conferences
Represent the company in court as an expert witness with a high professional standard
Ensure all evidence and documentation meet legal and evidentiary requirements
Perform any other related duties as requested by Management
Assist with ad hoc reviews, forensic investigations, and other tasks as requested by management
Ensure the standby MSISDN is always allocated and answered for LEA after‑hours requests
Minimum Qualifications
Degree in Law (Criminal Justice) and/or Data Analytics is preferable
Relevant qualification in IT, Telecommunications, or Network Engineering, with basic understanding of mobile network architecture (including RAN, cell sites, and coverage) will be advantageous
Experience
Minimum of 5 years’ accumulated experience in telecom, analytics, court experiences, documentation of legal legislative matters for court records.
Police Experience (2 years) could be advantageous.
Demonstrated ability to effectively communicate verbally, as well as in writing. This includes demonstrated report writing skills.
Ability to develop new solutions is preferable
Own transport
Demonstrated ability to work and deliver under pressure and within strict time frames
Demonstrated ability to work in a team environment
Special Requirements:
Credentials such as Certified Fraud Examiner, or other similar certification (Membership to the ICFP – Institute of Commercial Forensic practitioners) and ACFE (Association of Certified Fraud Examiners) will advantageous
NIA (National Intelligence Agency) clearance certificate or willingness to go through process of obtaining a NIA clearance certificate is a requirement
go to method of application »
Apply via company website ( N / A ) or