DHL
Role Outline
To assist the BU Director in managing the national transshipment (TSP) network and associated service providers in such a way that DOT and DOD service levels of customers will be maintained. To monitor the flow of documentation, ensuring POD processes are completed correctly. Discrepancies reported timeously by TSPs and resolved. Monitoring the on-time arrival of inbound arrival of loads from MW to TSP depots. Monitoring returns from the depots back to MW. General relationships management between TSP service providers and DHL. Responsible for all secondary transport and cross docks under C&R as well as the Control Tower Operations for C&R customers.
Key Responsibilities
Interface to planning, warehousing, customer services, GRA, Stock control, transport and accounts internally
Engaging with customer related issues regarding the TSP depots.
Ensure that the daily communication from the TSP meets the requirements of DHL clients
Ensure compliance to standard operating procedures (SOP’s) and company policies
Responsible for stock related issues and stock losses – reporting of 999s Account weekly to TSP depots and resolution of issues
Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members
Management of POD and transfers of the TSP depots
Operational continuous improvement
Budget/Cost Management
Preparation of KPI’s
Management of third party staff for TSP where applicable
Overall control function of the TSP Function
Liaises closely with the planners and systems managers regarding DOT and DOD deliveries
Budget/Cost Management
Customer specific procedures
Skills/Competencies
Good written and communication skills and understand basic arithmetical principles
Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
Excellent interpersonal, leadership, motivation and planning skills
Ability to co-ordinate all staff and assets in warehouse department
Person should know what products are handled by the Company
Person needs good understanding of distribution and transport methods
Person should be able to enforce health and safety procedures and identify hazards
Knowledge of client’s requirements and customer needs
Person should have a good understanding of quality as a key value
Awareness of importance of security
Operational knowledge and understanding of service delivery
Ability to understand instructions and to accurately carry out instructions – must listen effectively and convey ideas logically
React to customers in a courteous and professional manner and maintain at the highest level
Person should be able to propose different solutions to problems – must be able to act of their own without being urged to do so
Knowledge of logistics market trends, opportunities and challenges
Commercial breadth, i.e. general management experience
Strategic tools/techniques approaches and strategy determination
Qualifications/Experience
Grade 12 / Matric – Essential
Logistics/Warehouse Management diploma – Desirable
Relevant Degree or Qualification – Desirable
3 years’ experience in Transport Management
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