Website LexisNexis South Africa
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to b… read morering legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 160 countries with 10,400 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For over 85 years LexisNexis South Africa has been at the forefront of legal content and technology, driven by its commitment to the vision of ‘Enhancing the Potential of the African Continent by Advancing the Rule of Law’. With its strong community of legal professionals, it advances the practice of law. Through its corporate solutions, it advances compliance with the law. Finally, LexisNexis partners closely with government to advance the upholding of the law. Today, LexisNexis South Africa provides the most trusted and credible legal and regulatory content and intelligent, digital platforms. Its corporate solutions guide clients to better decisions, grounded in the latest legislation and regulatory developments. LexisNexis® prides itself on offering unmatched content accuracy together with superior technology. From e-signature to GRC, LexisNexis equips today’s organisation to protect against risk in the most robust way.
About the Role
We are seeking a Legally Trained Workflow Specialist to join our Customer Success team, supporting South African law firms, corporate legal departments, and public‑sector legal teams in modernising their processes through AI‑enabled workflows and legal information tools.
Responsibilities
Client Onboarding and Training
Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.
Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management
Create clear, practical training materials, including guides and short videos.
Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.
Adoption and Value Realisation
Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.
Identify adoption obstacles specific to SA legal environments
Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.
Work with customers to understand existing processes and design improved, AI‑supported workflows.
Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
Share proven approaches and best practices to support learning across the customer base.
Product Feedback and Cross‑Functional Collaboration
Represent customer perspectives internally, translating feedback into clear, practical insights.
Partner with product and development teams to inform future improvements.
Support testing of new features, focusing on usability, accuracy, and real‑world application.
Requirements
Admitted Attorney (LLB required; articles completed).
2–5+ years post‑admission
Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)
Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training
Ability to “translate” legal workflows into repeatable, technology‑enabled processes.
An interest in legal technology and curiosity about how AI can support better legal outcomes
Excellent relationship‑building, active listening and stakeholder‑management skills.
Data‑driven mindset with the ability to articulate value and ROI.
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