Website First Technology
First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu… read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: • Storage • Virtualisation • WAN Optimisation Additional Solutions: • Microsoft Services • Software Asset Management • Mobile Device Management • Technical Services • Infrastructure • Converged Communications and PBax systems • Networking Services • Cloud Services • Managed Print Services • IT Rental Finance Our Team – We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners – Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441
Job Description
The Cloud Internal Sales Specialist is responsible for end-to-end quoting, order placement, and internal sales administration for Microsoft commercial contracts and cloud subscriptions, including CSP (New Commerce Experience) and Indirect Enterprise Agreement transactions (via partner channels). The role ensures accurate quotations, compliant ordering, timely provisioning, and clean handover to delivery and finance.
In addition, the role supports ad-hoc quoting and ordering for third-party software through distributors or vendor channels, coordinating lead times, pricing, and licensing requirements.
Key Responsibilities
Quoting & Deal Support (Microsoft Contracts)
Prepare and manage customer quotations for Microsoft licensing and cloud services, including:
CSP / NCE subscriptions (seat-based and consumption-based offerings where applicable)
Indirect EA / enterprise licensing transactions via the relevant channel
Add-ons, renewals, upsells, mid-term changes, and subscription adjustments
Ensure quoting aligns to:
Customer requirements and scope
Correct SKUs, terms, billing frequency, and commitment periods
Internal margin guidance and approval thresholds
Maintain pricing accuracy and governance (discounts, promotions, incentives where applicable).
Provide quote packs for account managers: line item detail, assumptions, term summary, and renewal timelines.
Order Placement & Provisioning Coordination
Place Microsoft orders accurately using the company’s Microsoft partner tooling, including:
Partner portals and ordering tools (e.g., VLC/VLSC-related tasks, CSP portals, distributor platforms, internal systems)
Coordinate order activation, provisioning, and customer onboarding steps with delivery teams.
Manage customer changes: seat adjustments, cancellations (as permitted), renewals, and term changes.
Track order status, escalation, and resolution with distributors and Microsoft support when required.
Contract Admin, Compliance & Documentation
Support contract documentation and administration:
Customer details validation (billing, tenant, domain, contacts)
Purchase order alignment to quote and order
Deal folder governance (quote version control, approvals, PO, confirmations)
Ensure internal compliance with licensing rules and audit readiness (accurate record keeping).
Prepare basic reporting: pipeline support, renewal lists, order dashboards, and aging items.
Third-Party Software Quoting & Procurement (Ad-hoc)
Source pricing, availability, and lead times for third-party software via distributors/vendors.
Prepare and submit orders through distributor portals and vendor processes.
Coordinate licensing documentation, delivery confirmation, and renewal tracking.
Liaise with vendors for registration, deal protection, and special pricing where applicable.
Stakeholder & Customer Support
Act as the internal quoting and ordering “go-to” for account managers, finance, and service delivery.
Provide customer-ready summaries (commercial terms, renewal timelines, assumptions).
Ensure service continuity by proactively managing renewals and upcoming term expires.
Key Deliverables / KPIs
Quote turnaround time (e.g., same-day/24–48 hours depending on complexity)
Order accuracy rate (minimal rework / zero SKU-term errors)
Renewal readiness (proactive renewal list and customer contact tracking)
Operational hygiene: complete deal files, correct approvals, clean handovers
Customer satisfaction: timely provisioning and issue resolution
Required Skills & Experience
Experience
2–5+ years in sales support, licensing operations, procurement, or cloud quoting
Hands-on experience with Microsoft CSP quoting and ordering processes
Practical exposure to Enterprise licensing motions (Indirect EA / enterprise agreements) preferred
Experience working with distributors and vendor portals for third‑party software procurement
Technical / Functional Skills
Strong capability in Microsoft licensing quoting: SKUs, terms, billing, renewals
Ability to navigate Microsoft partner tools and portals for ordering and support
Familiarity with VLC / VLSC-style licensing administration tasks (as applicable in your environment)
Solid Excel skills (pivot tables, lookups, basic reconciliation)
Strong attention to detail and process discipline
Soft Skills
High accuracy, structured thinking, and strong follow-through
Comfortable working under pressure with multiple quotes/orders in flight
Strong communication: can translate technical licensing into clear commercial language
Collaborative mindset: works well with sales, finance, and delivery teams
Qualifications (Preferred)
Relevant certification exposure (nice-to-have): Microsoft licensing fundamentals, sales operations training
Business/Commerce/IT diploma or equivalent work experience
Apply via company website ( http://www.firsttech.co.za ) or
firsttech.simplify.hr
To apply for this job please visit firsttech.simplify.hr.