DHL
To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHLGlobal Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives!
In this Ocean Freight Import Controller Position
Provide front line contact with customer and maintain high levels of customer service.
Manage the clients requirements outlined on client SOP
Attending to client queries and complaints as required.
Develop and maintain customer relationships with existing customers.
Participates in joint Sales visits if necessary
Identify and report new possible business opportunities.
Liaising with overseas stations and suppliers in order to arrange shipments.
Performs booking and booking optimization according to internal guidelines as defined by Product
Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
Keeping record of the status of shipments, with written status reports to customers when required.
Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Ensuring the accurate tariffs application on all shipments billings.
Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
Performs IT systems related tasks to provide up to date information on shipment
File processing in accordance with all operational CW1 SOP’s/ DGF Work Manuals.
Making sure all operational KPI’s are met and maintained with specific focus on station metrics
Capture and monitor system time stamps required for client status reports and KPI’s.
Monthly KPI reporting if required
Assist Ocean freight Import Manager to meet department targets.
Maintain good relationships with colleagues in various operations.
Maintains excellent relationships with suppliers
Raising CCM’s and OI’s where required.
Constantly demonstrating and living the values of DHL
High focus on process improvement and best practise implementation
Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
Attendance at and application of DGF mandatory training as communicated from time to time.
Now, here is what we need from you!
Extensive knowledge of Ocean Freight Logistics and Operations
Experience with CW1
Global Logistics and Geographical knowledge
Minimum 3 – 5 years logistics experience
Incoterms
Email Etiquette
Able to work timeously with high accuracy
Strong Communication skills (both written and verbal)
Customer focused
Ability to identify and meet customer needs in a timely, pleasant and friendly manner
Commercial attitude
Interpersonal Skills
Planning and organizing skills
Business Process skills
Good administration skills
Results driven, KPI focused and attention to detail
Computer and Microsoft Office Literate
Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
Preferable tertiary education including diploma an advantage.
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