Website Pump & Abrasion Technologies
We constantly challenge the status quo. Each day, we look for ways to define challenges and opportunities in slurry pumping systems. We continuously make advances in the mining industry by introducing new forward-thinking ideas and providing solutions to today’s most critical challenges.
Role Purpose
This role is responsible for running the day-to-day operations of the business. Working directly with the General Manager, the Operations Lead ensures that the business runs smoothly across retail, warehouse, systems, and teams. This person is accountable for execution, follow-through, and operational discipline across the company. This is a hands-on role, focused on making sure things happen, problems get solved quickly, and the business operates with consistency and structure.
Key Responsibilities
Day-to-Day Operations Management
Oversee the daily running of the business across:
Retail stores
Warehouse & logistics
Order fulfilment
Ensure all core operations are functioning smoothly and efficiently
Step in quickly to resolve operational issues and bottlenecks
Maintain high standards across all operational touchpoints
Execution & Follow-Through
Ensure that priorities set by leadership are executed properly
Follow up across teams to ensure tasks are completed on time and to standard
Drive accountability across departments
Take ownership of outcomes, not just tasks
Operations Coordination
Act as a central point of coordination between:
Warehouse
Retail
Product
Ensure clear communication and alignment across teams
Keep everyone focused on what matters most operationally
Systems & Process Management
Build and maintain clear, practical operating processes
Improve workflows across:
Inventory management
Store replenishment
Order fulfilment
Ensure systems (Acumatica, Shopify, etc.) are being used properly and consistently
Identify inefficiencies and implement simple, effective solutions
Reporting & Operational Visibility
Track and report on key operational metrics:
Sales performance
Stock levels and movement
Fulfilment performance
Run structured weekly operations meetings
Highlight issues early and propose solutions
General Manager Support
Act as an extension of the General Manager in day-to-day operations
Take operational load off leadership
Ensure priorities are being executed across the business
Step into any area of the business where support is needed
Candidate Profile
The ideal candidate:
Is highly organised and naturally structured
Is extremely strong on execution and follow-through
Takes ownership and gets things done without needing direction
Is practical and solution-oriented
Tech-savvy
Communicates clearly and confidently across teams
Thrives in a fast-paced, hands-on environment
Experience & Skills
7+ years’ experience in operations or business management
Strong operational and organisational experience
Experience working across multiple departments
Strong Excel and reporting skills
Comfortable working with systems and technology
Experience in retail, eCommerce, or supply chain is highly advantageous
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