Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.
Key Deliverables / Primary Functions
Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
Active participation in and compliance to the change management system in accordance with agreed procedures
Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Core Functional Skills & Capabilities
Customer Needs Analysis
ICT Knowledge
Problem solving
Risk Management
Core Behavioural Competencies
Job Match
Culture Match
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years’ experience
OR
Grade 12 & 5 years’ experience
Certifications
ITIL 4 Foundation preferred
SUSE
AIX
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control : 0
Level of Engagement : Technical Teams, Management, Internal and External Customers
Special Requirements / Employment Condition
Ability to cope under pressure
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
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Apply via company website ( http://www.bcx.co.za ) or