Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
Execute to the Managed Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24×7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & Capabilities
ICT Knowledge
Infrastructure Technology
Risk Management
Teamwork
Communication
Core Behavioural Competencies
Working with people
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Analysing
Deciding & Initiating Action
Culture Match
Job Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Relevant IT certification
Experience
3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Certifications
Microsoft/MCSE
VMware Vcenter and ESXI
XEN servcer
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
Hyper-V
Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
Operational/Technical
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
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Apply via company website ( http://www.bcx.co.za ) or