Website Boardroom Appointments
A generalist recruitment company with specialised divisions acquiring the markets leading talent in engineering, renewable energy, manufacturing, FMCG manufacturing, finance, insurance, production, construction and mining. 1 Harcus Rd, Bedfordview, Germiston, 2007, South Africa
THE ROLE
You will be responsible for providing both pre-sales and post-sales technical support across hardware, software, and device management environments.
Key responsibilities include:
Technical Support & Solution Delivery
Providing pre-sales technical product support to internal sales teams and external business partners
Delivering post-sales support to customers, partners, and end users
Assisting with technical solution design and implementation
Supporting hardware and software solution deployments
Device & Software Management
Supporting mobile device management environments
Assisting with device management software implementation and support
Supporting barcode printing label software and related applications
Assisting users with customised software upgrades and installations
Customer Support & Troubleshooting
Troubleshooting technical issues and resolving application-related problems
Providing online and remote user support
Assisting customers across various technical support scenarios
Escalating complex issues where required and ensuring resolution follow-through
Training, Documentation & Quality
Training users on systems, applications, and solutions
Preparing and maintaining user requirement specifications and technical documentation
Supporting quality standards and operational initiatives
Ensuring accurate documentation of system changes and support activities
Collaboration & Team Support
Working closely with sales, technical, and operational teams
Supporting achievement of team goals and customer service objectives
Contributing to a collaborative and customer-focused support environment
WHAT WE ARE LOOKING FOR
Key requirements:
Matric / Grade 12
Minimum 2 years’ experience in technical support or technical repairs
Strong technical troubleshooting capability
Experience supporting hardware and software environments
Good understanding of Microsoft Office and application software
Exposure to:
Mobile device management
Barcode printing label software
WLAN environments
Valid driver’s licence
Strong communication and customer service skills
Advantageous:
Experience working in customer-facing technical support environments
Additional language capability
WHO YOU ARE
A technically minded problem-solver
Customer-focused with strong interpersonal skills
A team player who collaborates effectively with others
Self-motivated and proactive
Enthusiastic and eager to learn
Able to remain professional under pressure
WHY THIS ROLE
Opportunity to work across a wide range of technology solutions
Exposure to both pre-sales and post-sales environments
Hands-on technical support and implementation experience
Customer-facing role with strong variety and engagement
Opportunity to grow within a dynamic technical support environment
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Apply via company website ( http://www.boardroom.co.za ) or