Website Sandvik
Sandvik is a global industrial group with advanced products and world-leading positions in selected areas – tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools … read morefor metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, and metallic and ceramic resistance materials as well as process systems Sandvik (Pty) Ltd. 64 Jet Park Road Jet Park Boksburg Johannesburg 1462 South Africa
The Role:
Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.
Main Responsibilities
Provide technical support to end users, operators and service personnel in cases of complex technical issues.
Coaching and training with Technicians and Specialists
Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations.
Provide technical expertise into the sales and business development offering to customers
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
Review spare parts recommendations with Parts BLM organization
Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.
Perform equipment demonstrations in a safe manner.
Provide on-site technical assistance to resolve issues
Relationship marketing & Market services
Your profile
Grade 12/N3
Relevant trade certificate
Computer literacy
Maintenance experience (10 years)
Sandvik product experience on Rock Drills
English proficiency
Trackless mining experience on UG Drills and Bolters
Valid driver’s license
Physical & Medical ability to function in a mining environment
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