Website AVBOB South Africa
Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
Description
We are looking for an experienced, innovative and commercially driven Product Specialist to manage, grow and optimise our savings product portfolio through end to end ownership of product strategy, customer value propositions, digital adoption, regulatory compliance and sustainable commercial outcomes.
The successful candidate will play a critical role in driving product innovation, overseeing lifecycle management, enhancing customer experience and embedding continuous improvement initiatives while collaborating across multiple teams and partners to deliver seamless, customer centric savings solutions.
YOUR RESPONSIBILTIES WILL INCLUDE
Defining and executing the Savings product strategy aligned to business objectives
Developing and maintaining the product roadmap in collaboration with strategic partners
Identifying market opportunities, customer needs, and competitive positioning
Driving financial inclusion through accessible and relevant savings solutions
Leading the design and development of innovative savings products and enhancements
Translating business requirements into product specifications and user stories
Collaborating with Technology, UX, Operations, and external stakeholders to deliver digital product enhancements
Overseeing product configuration within digital platforms and core systems
Driving agile delivery and continuous product improvement initiatives
Taking accountability for achieving sales targets, including account openings, funded accounts, and balances under management
Developing and implementing acquisition, activation, and retention strategies across customer segments
Identifying and unlocking sales opportunities across digital, branch/frontline, and call centre channels
Partnering with Marketing to execute targeted campaigns and customer engagement initiatives
Supporting frontline enablement through product training, sales scripts, FAQs, and customer engagement initiatives
Analysing sales funnel performance and implementing strategies to improve conversion rates and productivity
Designing and optimising end-to-end digital customer journeys, including onboarding, deposits, withdrawals, and account servicing
Identifying customer pain points and implementing solutions to improve customer experience and conversion
Monitoring product performance and customer behaviour using data-driven insights
Driving initiatives to improve product uptake, engagement, profitability, and customer retention
Ensuring compliance with applicable regulatory requirements, including FAIS, POPIA, and Treating Customers Fairly principles
Collaborating with Risk, Compliance, and Legal teams on product design and governance requirements
Building and maintaining strong stakeholder relationships within the savings ecosystem
Providing reporting, strategic insights, and updates to senior management and governance committees
Monitoring industry trends, digital banking innovations, and competitor offerings to identify opportunities for growth and innovation
Driving a culture of innovation, agility, and continuous improvement
Requirements
Bachelor’s degree in Business, Finance, Economics, Sciences, or a related field
Postgraduate qualification will be advantageous
Actuarial Science qualification will be advantageous
Minimum 8–10 years’ experience in product management within financial services, preferably within Savings or Deposits
Retail Savings and Investment experience within Banking, Insurance, Asset Management, Fintech ecosystems, or the broader financial services industry is essential
Proven track record in product development, optimisation, and lifecycle management
Strong understanding of savings products, retail banking, and digital financial services
Experience working within agile and cross-functional environments
Sound knowledge of FAIS, POPIA, and Treating Customers Fairly principles
Strong stakeholder engagement and communication skills across product, technology, and operations environments
Strategic and commercial thinking
Customer-centric mindset
Innovation and creativity
Strong execution and delivery capability
Product management methodologies and tools
Analytical and data-driven decision-making
Customer journey mapping and optimisation
Collaboration and influence across cross-functional team
Strong communication and stakeholder management skills
Apply via company website ( https://avbob.mobi/ ) or
avbob.mcidirecthire.com
To apply for this job please visit avbob.mcidirecthire.com.