Project Manager Patient Liaison Officer

  • Full Time
  • Gauteng

Website Empact Group

With over 30 years of experience in South Africa and a range of seasoned professionals, Empact Group is a partner that you can count on. We specialise in providing quality food services and support solutions in catering, cleaning, hygiene and Integrated Pest Management Solutions. Empact Group aim… read mores to create a positive impact with our expertise that is as vast and varied as the needs of our clients. Our teams put all of their knowledge and experience into delivering professional bespoke solutions whilst providing services of the highest standard. We give you absolute quality every-single-time. We design and implement innovative service solutions to ensure that our clients can concentrate on their core business, knowing that all other activities are being managed in the safest and most cost-efficient manner. This is all underpinned by an intrinsic Health and Safety culture which has been honoured and developed by working with some of the worlds most demanding clients, including oil and energy companies in remote or difficult environments. We envision ourselves to be the African market leader in contract food and support services. We pride ourselves on doing our job so that you can do yours better. 22 Milkyway Ave, Frankenwald, Sandton, 2090

Job Description

We’re looking for an experienced Project Manager to take ownership of a catering unit leading daily operations, ensuring the highest food service standards, and driving innovative, client-focused events and functions. As the Project Manager, you’ll be responsible for managing the assigned unit in alignment with the sector’s strategic objectives, contractual requirements, and compliance standards. You’ll oversee food production, service delivery, team performance, and client satisfaction — ensuring the seamless execution of all catering operations.

Education and Experience Requirements:

Relevant tertiary qualification in Hospitality, Culinary Arts, or Food & Beverage Services (preferred)
10+ years’ experience in catering or hospitality management (essential)
Proven track record in competitive and sensitive markets
Project management experience within hospitality or catering (advantageous)
Experience in change management and unit mobilization (beneficial)
Strong financial acumen in costing, budgeting, and forecasting
Leadership experience in managing diverse teams
Valid driver’s license

Key Areas of Responsibility:

Operational Excellence

Manage daily unit operations in line with strategy, contracts, and compliance standards
Ensure efficient, high-quality food production and service delivery
Oversee the execution of creative events and catering functions

Menu & Food Production Oversight

Lead menu planning, standardization, and costing
Maintain consistency and quality across all food offerings
Drive innovation and profitability

Financial & Administrative Control

Oversee sales capture, stock control, and banking
Monitor GP margins and maintain budget targets
Manage electronic ordering and reporting systems

Compliance & Governance

Uphold food safety, hygiene, and health regulations
Maintain accurate compliance records

People Leadership

Manage workforce planning, payroll, and performance
Foster teamwork, accountability, and a culture of excellence

Client & Service Excellence

Ensure SLA adherence and client satisfaction
Drive continuous improvement through feedback and insights

Skills & Competencies

Strong understanding of catering and hospitality operations
Comprehensive knowledge of industry regulations and compliance
Proven leadership, communication, and organizational skills
Expertise in financial management and reporting
Exceptional customer service orientation and event execution

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Apply via company website ( https://www.empactgroup.co.za/ ) or

 

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