Website Mama Shelter
Mama Shelter is bringing its vibrant, affordable, and "irreverent" lifestyle hospitality brand to South Africa for the first time with Mama Shelter Cape Town, scheduled for the City Park building on Bree Street. Developed with Kasada, it will feature 127 hotel rooms, 68 branded residences, restauran… read morets, and "Mama Play" spaces.
As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction
You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive
Here’s what you’ll be responsible for:
Reservation Rockstar
Handle all incoming reservation requests via phone, email, and online channels
Ensure accurate, efficient, and friendly booking processes at all times
Sales & Conversion Driver
Maximize room revenue through upselling, cross-selling, and smart selling techniques
Convert enquiries into confirmed bookings with personality and confidence
Guest Experience Creator
Provide warm, engaging, and personalized communication at every touchpoint
Set the tone for the guest journey from first contact
System & Accuracy Champion
Maintain accurate records in PMS and reservation systems
Ensure all bookings, rates, and details are correct and up to date
Collaboration Partner
Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations
Communicate guest preferences and special requests effectively
Problem Solver Extraordinaire
Handle booking changes, cancellations, and special requests with ease and professionalism
Brand Voice Ambassador
Represent Mama’s tone in every interaction—warm, playful, and human
Qualifications
MADE FOR YOU… ONLY IF
You have experience in reservations, front office, or hospitality sales
You are confident communicating with guests via phone and email
You are detail-oriented and accurate in handling systems and bookings
You are sales-driven and motivated to achieve targets
You thrive in fast-paced environments
You are organized, reliable, and solution-focused
You have strong communication skills and a warm, engaging personality
You enjoy turning enquiries into memorable guest experiences
YOUR LITTLE EXTRAS
Experience with PMS or reservation systems? Big plus
Hospitality or lifestyle brand experience? Even better
You love storytelling and creating excitement through communication
You bring Mama energy—friendly, playful, and full of personality
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