Website Meltwater
Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantl… read morey growing and changing. Our customers use these insights to make timely decisions based on real-time analysis. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. 8, Anslow Office Park, Anslow Ln, Sandton, 2196 Nestle Campus Meltwater Office
We’re on the hunt for a dynamic individual like you to join our team. As a Salesforce Analyst, you’ll take the reins in managing and optimizing our Salesforce platform, driving support for our sales and marketing teams in achieving their goals. This role collaborates with stakeholders to grasp business requirements, configuring Salesforce to meet those needs, and providing ongoing support to users.
Joining Meltwater means stepping into a realm of boundless personal and professional growth opportunities. We’re dedicated to cultivating a culture where every team member feels empowered to be their authentic selves while pushing their skills and capabilities to new heights. Picture yourself surrounded by a supportive network of colleagues who actively foster talent, providing robust support systems, and mentorship, and placing a strong emphasis on collaboration.
What You’ll Do:
Customize and configure Salesforce to meet business needs and adhere to best practices, encompassing tasks such as creating custom objects, fields, flows, validation rules, and reports/dashboards.
Administer user roles, profiles, permissions, and data access to uphold security standards and ensure data integrity.
Provide ongoing support to Salesforce users, swiftly resolving issues, troubleshooting errors, and addressing user inquiries in a timely manner.
Translate user stories representing complex business problems into solutions built on the Salesforce platform.
Execute routine data management tasks, including imports, exports, and cleanup, to uphold data accuracy and consistency.
Develop and maintain comprehensive documentation, training materials, and best practices to facilitate user adoption and optimize Salesforce utilization.
Remain abreast of Salesforce updates, releases, and best practices, proactively identifying opportunities to leverage new features and functionalities to drive business value.
What You’ll Bring:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
Salesforce Administrator certification (ADM 201) is required; additional certifications such as Advanced Administrator (ADM 211) or Sales Cloud Consultant are preferred.
2+ years of experience as a Salesforce Administrator, including hands-on configuration and customization experience.
Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
Proven ability to work independently and prioritize tasks in a fast-paced environment.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
The ability to legally work in the country of hire is required for this position.
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