Standard Bank Group
Job Description
The Feature Analyst plays a critical role in shaping, defining, and delivering client-facing features on the Client Management Services / Digital Client Platforms. Acting as the bridge between business, product, architecture, and technology delivery teams, the role focuses on translating client and operational needs into clearly defined features that can be delivered incrementally and at scale across markets.
The Feature Analyst ensures that platform capabilities align to client journeys, regulatory requirements, operational models, and strategic objectives, while supporting Agile delivery through high‑quality feature definition, prioritisation, and acceptance.
Qualifications
Matric, Diploma, Degree
Experience Required
Feature definitions and feature briefs
Journey-to-feature mappings
Epic and feature backlog items (ready for delivery)
Acceptance criteria and feature test scenarios
Dependency and impact assessments
Feature contribution to release notes and enablement material
5+ years’ experience as a Business Analyst / Feature Analyst / System Analyst in complex technology environments
Proven experience working on digital platforms or client-facing systems, preferably in banking or financial services
Strong experience in Agile / SAFe delivery environments
Demonstrate an ability to review initiatives from inception to completion, analyse lessons learnt and assess opportunities for improvement to create more impactful execution. Able to provide evidence of continuous improvement projects driven through data analysis and lessons learned.
Demonstrate an understanding of project and change management principles and methodologies and applying this across different types of projects to drive tangible business value.
Demonstrate experience coordinating and facilitating teams and groups of stakeholders to understand the pain points, investigate solutions and achieve common goals.
Demonstrate an ability gather, review and analyse information from relevant sources and identify insights to inform Problem solving or solutioning across part of the value chain. Demonstrate an ability to position recommendations with stakeholders through data visualisation and storytelling.
Demonstrate curiosity within area of expertise which inspires investigation into trends and new developments to inform thought leadership with stakeholders.
Personal Attributes
Structured, analytical thinker with attention to detail
Comfortable working with ambiguity and complex problem spaces
Client‑centric mindset with strong delivery focus
Confident communicator across business and technical audiences
Working Relationships
Product Owners and Platform Leads
Architecture and UX teams
Agile Delivery Teams / RTE
Operations, Client Services, and Change Enablement teams
Country and regional stakeholders enables joined‑up service delivery across front‑to‑back banking platforms
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Conveying Self-Confidence
Convincing People
Developing Expertise
Developing Strategies
Embracing Change
Empowering Individuals
Exploring Possibilities
Inviting Feedback
Making Decisions
Producing Output
Pursuing Goals
Resolving Conflict
Showing Composure
Taking Action
Team Working
Understanding People
Upholding Standards
Technical Competencies:
Change Enablement
Change Management (HR)
Client Business Case
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Data Analytics & Visualization
Innovation Leader
Insight Storytelling
Operations Commercial Acumen
Process Analysis and Redesign
Process Automation Value Management
Project Management (Project Mgmt)
Solution Design & Enablement
Stakeholder Management
Strategic Alignment & Execution
Strategy Definition
Feature Definition & Analysis
Stakeholder Engagement
Agile Delivery Support
Platform & Change Alignment
Quality & Governance
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