Website EXL South Africa
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into … read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
This role is crucial for overseeing and enhancing the induction process for new employees, ensuring a smooth transition into the company culture and operations.
The Senior Executive will be responsible for developing comprehensive onboarding programs, facilitating training sessions, and collaborating with various departments to align the induction experience with organizational values.
This position also involves gathering feedback to continuously improve the process and foster a welcoming environment that promotes employee engagement and retention.
Responsibilities:
Leading the Onboarding process for new joiners include coordinating, conducting induction, joining formalities.
Internal communications drafting and sending.
HR Data and reports maintain accurate and up-to-date employee related data.
Provide data on adhoc basis as and when required administrative activities issuing letters / certificates to employees when required
Responding to employee verification requests.
Ensure new joiner file compliance and integrity
Should be open and flexible to take additional responsibility
Interact positively and productively with all levels of employees
Must maintain a positive, professional demeanor at all times
Competencies Required:
Strong verbal and written communication skills to convey information clearly and effectively
Time management and presentation skills
Knowledge of MS Office (Excel, Word, PowerPoint)
Self-initiated, drive and zeal for continuous improvement
Knowledge of EXL business practices, policies and procedures etc.
Excellent planning and organizational abilities to coordinate induction programs and activities
Ability to build rapport with new joiners, create a welcoming atmosphere and experience.
Understanding of organizational culture and values, and ability to convey these to new hires.
Facilitation skills
Interpersonal skills
Adaptability
Commitment to continuous improvement
Customer service
Qualifications
A minimum of 12 months experience in training/ facilitation or onboarding.
Matric/Grade 12
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