Impact
Objective
A Service Technician is a highly skilled professional responsible for diagnosing, maintaining, and repairing technical equipment and systems. They work across various industries, such as automotive, engineering, or computer-related fields. Also combines technical expertise with excellent customer service to keep equipment running smoothly and efficiently.
Key Performance Outputs
Installation & Commissioning
Performing repairs and replacing deflective parts
Commissioning equipment
Perform diagnosis on faults / malfunctioning of equipment and troubleshooting
Be prepared to do a call outs and overtime as required
Carrying out preventive maintenance to ensure high reliability of systems
Ensuring compliance with industry safety and quality standards
Planning and Organising
Conducting routine inspections of machinery and equipment as per customer request
Liaise with the relevant Service Co-Ordinator and other stakeholders
Complete service in accordance with the schedule and request forms
Customer Service
Service and Maintenance concerns to be reported to the escalated timeously for action
Advises customers on potential problems
Build relationships with existing and new clients
Promotes Vulcan equipment and advises sales staff on new opportunities for equipment sales
Stock and Vehicle Maintenance
Responsible for keeping his vehicle in good running order and in a clean condition
Stocktaking of the company vehicle as per the company policy and accounts for all variances
To ensure all consumables are stocked in the service vehicle
Health & Safety Compliance
Work in accordance with health and safety regulations and company procedures
Maintain a clean, safe, and organized work environment both on site and in company vehicles
Minimum qualifications and Experience
Grade 12 or NQF 4 equivalent
Trade tested (Electrical)
Red Seal (advantage)
2-3 Years in a similar role
Technical aptitude and knowledge of catering equipment would be an advantage
Electrical and Mechanical Skills
Must be willing to travel and have a valid driver’s license
Skills Required
System knowledge
Kitchen design
Equipment usage
Customer Service
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