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At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev… read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day® has netted three Standard Bank Top Women Awards.
Purpose of the Job:
To provide leadership and executive accountability for the end-to-end release management of the BEAM and related Business Support Systems (BSS) platforms, ensuring controlled delivery of system changes that protect production stability while enabling business, regulatory, and strategic outcomes
Lead and govern end‑to‑end release management for the BEAM and related BSS platforms, balancing controlled system change with the protection of production stability in support of business, regulatory, and strategic objectives.
Key Responsibilities
Release Management & End-to-End Accountability
Accountable for the end-to-end lifecycle management of all BEAM and associated BSS releases, from initiation and planning through deployment, stabilisation, and post-implementation review
Deliver system releases that enable approved business, regulatory, and operational change while protecting the stability and integrity of production environments
Define and enforce clear release entry and exit criteria across business, technical, and operational dimensions
Maintain a forward-looking release roadmap aligned to strategic priorities and platform constraints
Change Control, Risk and Governance Management
Establish clear governance frameworks to ensure compliance and consistency
Enforce disciplined change and release governance in line with the Cell C change policies and best practice
Identify, assess, and actively manage release-related risks, dependencies, and constraints
Define and validate mitigation and rollback strategies for all releases
Represent Release Management in formal governance, war-room, and escalation forums and provide the required expertise and guidance
Delivery Planning & Requirements Intake
Translate approved business and technical requirements into structured, executable release plans
Coordinate prioritisation and sequencing of release items, balancing urgency, capacity, and risk
Control scope changes and prevent unauthorised or unmanaged changes entering production
Manage dependencies across BSS, network, MVNO, and external partner platforms
Vendor, Partner and Managed Services Oversight
Manage and oversee the Release Management interface process for managed service providers and technology vendors
Manage and coordinate vendor delivery capacity, customisation pipelines, and execution readiness.
Oversee vendor activities to align with contractual, commercial, governance and service‑level commitments
Support procurement and financial processes required to enable effective release delivery
Testing, Quality Assurance & Operational Readiness Management
Maintain and oversee accuracy, completeness, and correct formatting of all documentation and submissions in accordance with approved templates and standards
Validate environment readiness, configuration integrity, and operational support models
Ensure operational handover and post-release monitoring is executed effectively and seamlessly
Drive reduction in recurring defects and release-related incidents
Drive continuous improvement in release, change, and governance maturity
Stakeholder Management and Alignment
Establish and nurture long-term relationships with senior stakeholders across Technology, BSS Operations, and supporting functions
Actively manage stakeholder expectations through proactive engagement and trust-building
Provide clear, consistent, and timely communication on release status, risks, dependencies, and outcomes
Develop structured reporting mechanisms (dashboards, executive summaries, risk logs) to enable informed decision-making
Escalate critical issues with recommended mitigation strategies to executive stakeholders
Act under delegated executive authority when required to ensure continuity of delivery
Qualifications
An NQF 7, Tech/B.Sc Engineering/ B. Tech/B.Sc. Computing Science/ B. Engineering or equivalent qualification
A relevant NQF 8 or Honour’s/Postgraduate degree
A Management qualification or a Master’s qualification will be advantageous
Experience
11 – 12 years’ experience in a similar environment, of which 4 – 6 years ideally at senior lead specialist level (with demonstrated outstanding influence and delivery)
Experience in International roaming and/or interconnect billing processes
Experience in communicating and managing interface into different areas of an organisation including at senior management level
Special Requirements
Approved and auditable release plans and schedules
Controlled production deployments with minimal service disruption
Complete change and release artefacts for audit and compliance
Clear stakeholder reporting on release performance and risk
Measure of success
Predictable, stable, and well-governed release delivery
Low incidence of release-related production issues
Strong audit, governance, and compliance outcomes
High stakeholder confidence in delivery executive
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