Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Mission/ Core purpose of the Job
To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.
Responsibilities
Key Activities & Responsibilities
Channel Planning & Sales Execution
Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
Execute sales, promotional, and visual merchandising strategies in the general trade.
Monitor competitor activity and advise on local tactical response.
Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.
Field Operations & Compliance
Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
Support training execution of channel partner and distributor as per regional calendar.
Conduct daily inspections in general trade. Manage escalation resolution based on observations.
Drive adherence to policies, PPPs, and merchandising guidelines.
Stakeholder Engagement & Customer & Channel Partner Experience
Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
Align execution with BU-wide strategy and customer needs.
Act as liaison between in-trade realities and head office plans.
Ensure channel partner readiness and consistent delivery to customer needs.
Improve customer satisfaction through proactive issue resolution and service enhancements.
Embed continuous improvement in channel partner support and trade execution.
Performance Monitoring & Insights
Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
Analyse customer and channel partner trends to inform interventions.
Provide timely reporting to stakeholders and ensure audit readiness.
General Governance, Policies and Procedures
Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Budget & Cost Control
Provide input into regional budget planning in relation to channel partner execution requirements.
Identify cost-saving and revenue-generation opportunities.
Streamline systems and processes to reduce operational costs.
People and Culture
Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
Manage own performance and identify training needs.
Enable and model healthy employee relations and collaborative teamwork.
Manage diversity, develop, and embed an Employment Equity plan for the business area.
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Qualifications
Education, Skills and Experience
3-year Degree / Diploma in Commerce (Marketing / Communication) or related
Experience
At least 3 years experience in an area of specialization, with experience in supervising others.
Experience managing or supporting multiple channel partners.
Exposure to both informal/ General Trade sales environments
For Omnichannel: Proven ability to manage dual-channel models across large geographies
Prior experience in a supervisory or lead field role preferred
Experience working in a medium organization
Skills
Procedures and processes
Products and Services
Systems training
Channel partner management
Route-to-market execution
General channel understanding
People supervision or team leadership
Territory coverage planning
Promotional campaign execution
Basic data analytics and reporting
Communication & negotiation
Apply Before 04/30/2026
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