Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Responsible for shaping user experiences, facilitating human centred design processes, and enabling BCX to create intuitive, inclusive, and effective services across internal and external journeys.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
Service Design
Customer Experience Management
Design Thinking
Experience Prototyping
Analytical and Problem Solving
Core Behavioural Competencies
Formulating Strategies & Concepts
Creating & Innovating
Leading & Supervising
Job Match
Entrepreneurial & Commercial Thinking
Delivering Results & Meeting customer expectations
Minimum Qualifications
Three-year degree (NQF 7) in Information Systems/Business or Marketing Management, or related field.
Training or certification on Consumer Behaviour will be added advantage.
Additional Education -Preferred /Advantage
Experience
At least Five (5) years’ of experience in service design, UX, customer experience, or design thinking facilitation.
Certifications
Agile delivery certification (Scrum, SAFe)
Design Thinking (IDEO, LUMA, HFI)
UX/UI certifications
Service Design Professional Certification
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of engagement – Engagement will all levels within the organisation, internal and external to the business.
Span of control = 0
Special Requirements / Employment Condition
Willing to travel
Valid Drivers license
Workplace / Physical Requirements
Non-Billable
Hybrid Remote Worker
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Apply via company website ( http://www.bcx.co.za ) or