Website Capitec Bank
Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to trans… read moreact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We’re committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn’t you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.
Purpose Statement
To play a key role in enabling the performance of teams in a designated department or function, providing tactical and operational support to minimize downtime and maximize and optimise departmental performance.
Experience
Min:
3-4 yrs experience in an operational / planning environment with experience in one or more of:
dialler or call centre environment
workforce planning
collections
Exposure to providing functional leadership for delivery.
Experience in identifying trends and operational gaps and communicating change requirements.
Experience in managing stakeholders at various levels
Experience in analysing data and Excel
Ideal:
Experience in workforce management and tools (e.g Verint)
Master data management / administration
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Information Technology or Business Management
Knowledge
Min:
The business environment in the context of service provision.
Client engagement and support practices and principles.
Basic data analytics and business process
Stakeholder engagement and management
Knowledge of regulatory requirements, compliance standards in an operational environment
Ideal:
Contact centre knowledge
Understanding of Capitec Bank’s internal environment and processes
Debt collection processes | Credit Risk Management | Retail Credit Industry
National Credit Act (NCA)
Regulations relating to predictive diallers
Contact centre software tools
Technical knowledge of telecom hardware
Cloud service knowledge on platforms such as AWS connect and Salesforce
Skills
Analytical Skills
Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Interpersonal & Relationship management Skills
Numerical Reasoning skills
Planning, organising and coordination skills
Problem solving skills
Reporting Skills
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Apply via company website ( https://www.capitecbank.co.za/ ) or