Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.
Key Performance Areas
Shift Supervision
Put in place staff scheduling and duty allocations to ensure maximum coverage.
Handle shift briefings / handovers / shift reports.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
Report and resolve any issues experienced.
Manage the control of stock and operating equipment as per SOP for the outlet.
Cash-ups at the end of the shift.
Food and Beverage Product Offering
Monitor service offering / products and pricing within F&B.
Make recommendations of improvements to the product and service offering.
Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
Monitor customer service standards and identify any areas of concern.
Conduct maintenance walkabouts for front of house and back of house areas.
Monitor health, safety, hygiene and environmental elements in the area.
Monitor the use and storage of operating equipment.
Monitor stock control and operating equipment control processes.
Investigate variances / discrepancies and take necessary action to correct.
Conferencing Product
Liaises with clients.
Attends pre-conference meetings.
Provides client with relevant solutions / options for conferencing – including set-up, themes, decor, lighting, equipment, etc.
Conduct QA to ensure set-up is in line with client requirements.
Is present at functions to ensure execution is in line with client requirements.
Manages staff appearance and floor appearance/ functioning of equipment and systems.
Control and management of stock and operating equipment as per SOP.
Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
Monitors and reports on functions.
Provide input into the post-mortem on events and makes recommendations for improvements.
Provides ideas and solutions that are innovative and in line with industry trends.
People Supervision
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Identification of employee training needs.
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
Supervise employee relations within the department.
Staff communication and motivation.
Performance contracting, reviews and development.
Assist in providing resources and removing obstacles to performance.
Onboarding of new staff members.
Financial Control
Authorise spend in line with budget.
Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
Report on any variances for the outlet.
Work Conditions and Special Requirements
Ability to work shifts that meet operational requirements.
Physically able to move operating equipment.
Have an open attitude to perform similar functions in alternative outlets due to operational requirements.
Job Requirements
Education
3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level.
Experience
3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.
Skills and Knowledge
Collecting Information
Team Co-operation
Verbally Informing
Supervising
Dealing with Customers
Appraising & developing
Problem-Solving
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Apply via company website ( https://www.suninternational.com/ ) or