Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose:
Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.
Job Requirements
Education:
Grade 12 or equivalent national qualification in gaming operations
Experience:
1 year experience in a gaming / financial auditing/law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
Experience using surveillance /equipment an advantage
Certifications/ Accreditation/ Registration/ Licenses:
Meet the requirements for a gaming licence and FICA
PSIRA C registration
Work conditions and special requirements:
Ability to work shifts that meet operational requirements
Work in a smoking environment
Full visual acuity (including ability to discern colours)
Skills & Competencies:
Core behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Analytical skills
Handling conflict
Checking
Attention to detail
Following Instructions
Emotional resilience
Honesty & Integrity
Ability to deal with highly confidential information
Technical/Proficiency competencies:
English verbal communication skills
Rapid tracking and review of visual information
Use surveillance equipment – chip handling, chipping machines, Shuffling machines
Betting procedures
Compliance procedures and regulations
Basic responsible gambling principles
Basic computer skills
Prolonged attention span
Key Performance Areas:
Surveillance Monitoring:
Monitor all Gaming procedures on the gaming floor against the relevant functions.
Complete target reports / punter scans on all gaming areas as per unit specific schedule
Conduct system checks, alarm conditions and interfaces
Record and report on faulty equipment
Issue and check playing cards, where required and other gaming related equipment as per SOP
Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
Monitors all non-gaming procedures against the relevant function
Proactively monitor high risk areas and emergency response as per set out procedures
Investigations:
Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
Investigates all variances reported to the Surveillance Department
Reports or escalates findings of the review and investigations
Record and retain evidence to be used for further processes according to standards
Reporting & Administration:
Reporting all incidents and significant events to the relevant Stakeholders.
Prioritises reports according to the severity of the incident.
Captures relevant data on the EOB
Compiles comprehensive reports where required
Planning:
Planning is generally on a daily to weekly basis within regular activity cycles.
Work within set policy, procedures, system parameters and internal controls
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making:
Interprets customer requirements in terms of services available and the applicable constraints
Takes initiative in making decisions which are made within limits of authority;
Considers all the facts, options and possible outcomes prior to making decisions;
Works independently, and is orientated towards solving customer queries.
Problem Solving:
Takes ownership of customer requests and requirements.
Follows laid-down policies and procedures at all times.
Operates within rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and applicable constraints.
Refers problems falling outside parameters to the team leader/manager for resolution.
Apply via company website ( https://www.suninternational.com/ ) or
aljobs.mcidirecthire.com
To apply for this job please visit aljobs.mcidirecthire.com.