Website Joint Medical Holdings
The Joint Medical Holdings Group was established almost 40 years ago in the 1980’s, by a group of doctors who wanted to provide accessible healthcare to disadvantaged communities during the apartheid years. By overcoming obstacles such as the Group Areas Act and with no defined roadmap to follow, … read morethe Group started its flagship facility, Isipingo Hospital, providing superior medical care to the local community. Today the Joint Medical Holdings Group includes a total of seven healthcare facilities operating across the KwaZulu – Natal province.
PURPOSE OF POSITION
To operate switchboard to receive calls and pass them on to the correct person or department.
KEY PERFORMANCE AREAS
To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
Liaise and communicate with doctors, executive personnel, public and colleagues.
Be able to designate complaints to relevant channels.
Keep abreast with all relevant information and contingency plans.
Update hospital telephone lists and relevant telephone numbers.
To answer calls within 3 rings.
Operating busy switchboard.
Facilitate telephone calls in and out of the department.
Log calls for hospital staff and patients.
Log calls for faulty lines and switchboard.
Knowledge of health and safety rules and emergency evacuation procedures.
Assist with reception duties when required.
COMPETENCIES (The following will be advantageous)
MINIMUM REQUIREMENTS
(Educational Qualifications & Experience)
Must have grade 12
Preferably have computer experience
Hospital admin experience will be advantageous
Ability to deal with members of the public.
The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.
Must be prepared to work shifts and Public Holidays.
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