Website 1 Life Insurance
1Life Insurance, South Africa’s #1 direct life insurer*, is on a mission to change lives for the better. Our insurance products, content & tools will help you take the first step towards building generational wealth today, ensuring a better life for your family tomorrow. Auto and General Park 1 Telesure Lane Riverglen Dainfern 2191
RESPONSIBILITIES
Operations Management
Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation’s strategy, mission and vision; motivate people to achieve local business goals.
Work Scheduling and Allocation
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Performance Management
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management, appraisal and ongoing individual coaching to maintain service delivery standards.
Customer Service
Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues. Clients treated according to Treating Customers Fairly principles.
Stakeholder Engagement
Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Liaise with relevant internal stakeholders to ensure service delivery, addressingany policy, system or process concerns.
Insights and Reporting
Prepare and coordinate the comprehensive completion of various data and analytics reports. Present these at management meetings along with recommendations
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Client & Supplier Management (External)
Help senior colleagues manage client and customer relationships by using relevant client platforms.
Operational Compliance
Identify, within the team, instances of non-compliance with the organisation’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Requirements
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
RE5 (Essential)
FAIS Accredited – Minimum 120 credits (Essential)
Advanced Certificate/Degree in related field (Advantageous)
General Experience
3 or more years Customer Service experience (Essential)
Experience in a Long-Term Insurance environment (Advantageous)
Managerial Experience
2 or more years people management experience (Advantageous)
Apply via company website ( www.nfosa.co.za ) or
1life.mcidirecthire.com
To apply for this job please visit 1life.mcidirecthire.com.