Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
Diligently drive SLA
Core Functional Skills & Capabilities
ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork
Core Behavioural Competencies
Working with people
Following instructions & procedures
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Achieving personal work goals & objectives
Culture Match
Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
COMPTIA
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Required to travel locally
Drivers Licence and Reliable Vehicle – both required
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Client Roaming
Billable
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Apply via company website ( http://www.bcx.co.za ) or