Metso
We are seeking a Technical Service Systems Coordinator to join our FSE team. You will be responsible for providing Metso’s customers with professional service support.
The Technical Service Systems Coordinator has the same responsibilities as the Service coordinators but with the main focus on the Field service Systems such as FSM, Sales force Power BI and FSE related App’s and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the execution of the tasks in the most cost-efficient manner in the FSM system under the guidance of the service leadership team. Work closely with global operational systems development as MA key user
In this position, you will report to the Senior Manager, Field Service Operations
This position is mainly located in Alrode, Alberton
TEAM YOU’LL BELONG TO
You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
You will work closely with internal and external stakeholders, such as LCS and FSE Support teams to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso’s equipment.
WHAT YOU’LL DO
You are responsible for the following per your allocated area of responsibility:
Responsible for the coordination of:
Customer Service requests, enquiries, or issues
Install base update in FSM and Sales Fore
DDS – Digital driven Sales
Resource scheduling, planning & travel logistics
Report finalization,
Check (input) timesheet entry of field service technicians,
Site mobilization including inductions, medicals, tickets, visas/work permits and site access
Work to support SAP quote & order management activities
Ensure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and procedures
Support financial, utilization and safety reporting process
Monitoring costs on jobs and job margins
Be the customer contact and office support for Field service personnel
Following up that spares / services required for each job are available
Ensuring the Job close-outs and confirming the delivery to scope with customers
Compliance with & improvement of Metso field service processes and procedures
Pro-active in ensuring that all costs are collected in a timely manner prior to close out and Invoicing.
Specialist duties and responsibilities:
Collaborating closely with sales, service, product and process technology organizations, to develop and implement equipment and project specific preventive, predictive and corrective maintenance plans and procedures
Ensure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.
Plan and manage work FSE team schedules
Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements.
Review actual labour, material, wears and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.
Maintain regional compliance to FSE Systems in accordance with global best practices.
Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.
Identify and document Field Service Best Practices throughout the region including:
Optimising the use of tools, systems and utilization of personnel
Repair and refurbishment processes and procedures
Other tasks as assigned by Service Operations Manager
INTERNAL AND EXTERNAL INTERFACES
Customers
FSE / LCS site contract manager
FSE / LCS support team including technicians and contractors
FSE site management team
PSE global systems operations and development teams
Operations Managers – FSE & LCS
WHO YOU ARE
Grade 12
Minimum 3-5 years of experience in heavy industry, preferably with mineral processing equipment, maintenance or resource planning
Experience with planning principals’ software programs and maintenance execution in a field service environment.
Experience working in a customer-focused and fast-paced professional environment.
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
Strong interpersonal, leadership and administrative skills.
Good analytical skills able to convert raw data into communicable reporting.
Willing to actively engage in problem solving.
Ability to effectively communicate defined reliability guidelines to the customers.
Capable to identify improvement opportunities that deliver value to the business based on performed analysis.
Strong written and verbal communication skills in the English with additional languages considered a plus.
Proficient in Microsoft Excel, Project, Word and PowerPoint.
WHAT’S IN IT FOR YOU
An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Compensation and rewards – Global incentive program tied to business and performance targets.
A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Apply via company website ( ) or
careers.metso.com
To apply for this job please visit careers.metso.com.