Website Adcock Ingram
Adcock Ingram is a leading South African pharmaceutical company with a proud 130 year heritage. It has a portfolio of trusted, quality brands and generics and an entrenched value system that assures integrity. Growing from humble beginnings as a small Krugersdorp pharmacy in 1890, Adcock’s portfo… read morelio includes an extensive range of Prescription, Over-the-counter (OTC), Consumer and Hospital products and life saving hospital products.
Key Responsibilities:
Log, update, and close job cards for workshop and field service activities.
Coordinate quotations, approvals, invoicing, credits, and customer follow-up.
Prepare and maintain accurate service documentation and records.
Support planning and scheduling of workshop repairs and field technician activities.
Track repair progress, turnaround times, and service status updates.
Coordinate stock, spare parts requests, backorders, and purchasing support.
Produce monthly operational reports, KPI reports, and service dashboards.
Communicate professionally with customers regarding service status, quotations, delays, and completions.
Support calibration, tooling, and asset administration records.
Maintain traceability of devices, repairs, parts usage, and technician activity.
Assist with audit preparation and compliance documentation.
Provide general administrative support to the Technical Services department.
Requirements
Relevant qualification in administration, business, supply chain, finance, or technical support advantageous.
Minimum 3 years administration experience in a technical service, workshop, logistics, healthcare, or engineering environment.
Strong proficiency in Microsoft Office suite (Excel, Word, Outlook, PowerPoint) – advanced Excel advantageous.
Experience with ERP, CMMS, CRM, or service management systems advantageous.
Strong organisational skills with ability to manage multiple priorities.
High attention to detail and data accuracy.
Strong communication skills – written and verbal.
Ability to interact professionally with customers, technicians, and management.
Understanding of stock control, invoicing, quotations, and reporting processes advantageous.
Regulatory Knowledge: Exposure to ISO quality systems or controlled environments advantageous.
Customer Focus: Strong commitment to service excellence and professionalism.
Problem-Solving Skills: Ability to identify issues early and coordinate solutions.
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