Website EXL South Africa
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into … read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
Duties & Responsibilities
Responsible for Diagnostic to Solution Proposal creation for digital projects
Identify ‘game-changing’ capabilities by analyzing competitors and internal processes.
Creative,consultative approach focused on future digital solutions for business challenges
Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
Responsible for project governance and reporting on digital projects to business units, leadership, clients
Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
Develop value and innovation strategy aligned to key clients’ strategic priorities
Support in EXL strategic priorities for driving value capture for EXL
Collaborate with teams to strategize and execute value and innovation
Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
Resolve implementations – Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
Build domain specific solutions and diagnostic toolkits
Support in building best practice compendium on domain led solutions
Support in developing capabilities for business development and solutioning for key prospects
Compelling solutioning from value delivery standpoint
Technical Skills
Strong Insurance domain preferable though not mandatory
Functional Domain experience in Contact center
Experience with Process Diagnostics and Solutions development
Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management
Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
Proficient with MS-VISIO for flowcharting/process mapping software
Experience of packaging and showcasing capabilities and solutions
Soft skills (Desired)
Good Interpersonal skills
Good written and oral Communication
Strong Presentation skills
Multi-tasking and prioritizing ability
Project management skills to drive improvement projects / initiatives
Soft Skills (Minimum)
Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an intellectually agile and analytical approach and thought process
Is a brand ambassador
Conformance to policies / compliances with auditing skills and eye for details
Ability to coach and give feedback on an ongoing basis.
Problem solving skills
Ability to resolve conflicts constructively and lead in a continually challenging environment
Qualifications & Requirements
Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish
Experience in Insurance will be given strong preference
Experience of packaging and showcasing capabilities and solutions
Willing to work in 24X7 environment ability to relocate to Cape Town
Responsibilities
Responsible for Diagnostic to Solution Proposal creation for digital projects
Identify ‘game-changing’ capabilities by analyzing competitors and internal processes.
Creative,consultative approach focused on future digital solutions for business challenges
Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
Responsible for project governance and reporting on digital projects to business units, leadership, clients
Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
Develop value and innovation strategy aligned to key clients’ strategic priorities
Support in EXL strategic priorities for driving value capture for EXL
Collaborate with teams to strategize and execute value and innovation
Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
Resolve implementations – Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
Build domain specific solutions and diagnostic toolkits
Support in building best practice compendium on domain led solutions
Support in developing capabilities for business development and solutioning for key prospects
Compelling solutioning from value delivery standpoint
Qualifications
Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish
Experience in Insurance will be given strong preference
Experience of packaging and showcasing capabilities and solutions
Willing to work in 24X7 environment
Ability to relocate to Cape Town
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