Transport Coordinator Transportation Manager Facilities Site Manager

What you’ll be Doing:

The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
You will form part of a greater team and report to the Transport Manager within the Facilities Department.

During a Typical Day you will:

Coordinating shift-based transport operations
Route planning and vehicle utilization
Manage real-time operational changes (absenteeism, overtime, peak volumes)
Maintain on-time pick-up and drop-off performance
Adjust routes dynamically based on headcount fluctuations
Support ramp-ups, new campaigns, and seasonal demand increases
Cost control – monitor cost per seat, route optimization, and vehicle utilization 
Reviewing and validating trip sheets
Reviewing and validating vendor invoices
Data reporting using transport management system
Handling escalations and incident investigation
Address employee complaints and incident reports promptly
Ensure vehicle compliance, driver vetting, and safety standards
Ensure safe, secure, and reliable transport for all employees
Maintain proper documentation and record keeping

Education | Experience 

Grade 12 qualification
Certification in transport or logistics (advantageous)
3+ years’ experience in transport 
Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
Solid inbound and outbound transport operations experience
Strong geographical, logistical, and transport knowledge across Cape Town
Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools

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