Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview
Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.
If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.
Key Responsibilities
Handle inbound calls regarding overdue accounts with professionalism and empathy
Educate customers on contract terms and ownership details
Ensure all collection activities comply with FDCPA and internal policies
Meet performance targets including call volume, contact rates, and resolution metrics
Maintain accurate documentation of all account interactions
Initiate skip tracing when necessary
Support the broader collections team with daily tasks and goals
Complete all required training and compliance certifications
Perform additional duties as assigned by management
Minimum Requirements
Education: Grade 12 or equivalent qualification
Experience: 1+ years in a U.S. collections environment
Work USA hours on rational basis
Strong customer service orientation with a commitment to fair outcomes
Empathetic and confident in handling difficult conversations
Team player with a proactive and goal-driven mindset
Proficient in MS Word and Excel
Organized with exceptional attention to detail
Familiarity with U.S. regulatory bodies and FDCPA compliance
Required Skills
Effective communication and listening skills
Ability to remain calm under pressure
Strong problem-solving and decision-making abilities
Excellent knowledge retention and recall
Collaborative and supportive team spirit
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