Website Smollan
Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist… read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by: – Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; – Engaging shoppers to create an experience that delivers on the client’s brand promise; and – Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.” 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa
Job Summary
To provide operational support and technical administration within the workforce automation platform. The Workforce Optimisation Administrator is responsible for ensuring the operational integrity and efficiency of the workforce automation system. This role supports the Workforce Optimisation Supervisor in maintaining system integrity and providing power user assistance to Business Units.
Key responsibilities not limited to the following:
System Data Maintenance
Update and maintain organisational structures and resource pools within the workforce automation framework.
Power User Support
Act as a first-line support contact for Business Users, assisting with routine system navigation and troubleshooting.
Quality Assurance
Conduct self-audits and regular checks on data uploads to ensure a 95% accuracy rate in output.
Documentation Support
Assist the Supervisor in maintaining user manuals and Standard Operating Procedures (SOPs) for Business Unit maintenance tasks.
Provide training and documentation to users to ensure proper application usage
Requirements
Minimum Qualifications
National Diploma/NQF level 6 in Computer Science, Information Technology, Informatics, Information Systems or equivalent qualification
Minimum Experience
2 – 3 years of experience in workforce administration, data entry, or resource planning. Experience with workforce automation platforms or similar enterprise scheduling systems is highly advantageous.
Knowledge, Skills & Abilities
Basic understanding of workforce management (WFM) principles and resource planning.
Proficiency in Microsoft Office / Google Workspace, particularly Excel / Sheets for analysis.
Ability to troubleshoot routine system errors and user access issues.
Basic systems administration knowledge
Highly analytical with problem solving skills
Client And Customer Service Skills
Effective Teamwork, Collaboration and Self-Management
Expert Communication Skills (Verbal and Written)
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Apply via company website ( http://www.smollan.com ) or