Description
\nJob Purpose<\/p>\n
\tWe are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.<\/p>\n
Key Responsibilities<\/p>\n
Delivery Coordination:<\/p>\n
\tMonitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.<\/p>\n
Customer Interaction:<\/p>\n
\tCommunicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.<\/p>\n
Team Communication:<\/p>\n
\tLiaise with internal teams and external partners to align on delivery schedules and service issues.<\/p>\n
Performance Monitoring:<\/p>\n
\tUse dashboards and system tools to analyze logistics performance and identify improvement opportunities.<\/p>\n
Documentation:<\/p>\n
\tMaintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.<\/p>\n
Problem Solving:<\/p>\n
\tInvestigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.<\/p>\n
Administrative Tasks:<\/p>\n
\tComplete all related admin tasks, ensuring compliance with quality and turnaround standards.<\/p>\n
Process Improvement:<\/p>\n
\tContribute to process enhancement initiatives by suggesting SOP updates and compliance measures.<\/p>\n
KPI Achievement:<\/p>\n
\tMeet or exceed productivity, quality, and turnaround targets as defined by leadership.<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tStrong verbal communication and interpersonal skills
\n\tSolid understanding of logistics and warehouse operations
\n\tBasic numerical and analytical ability
\n\tCompetent with standard office software and CRM systems
\n\tAbility to make sound, timely decisions
\n\tHighly organised, accurate, and deadline-driven
\n\tCollaborative mindset with a commitment to customer service excellence<\/p>\n
Education<\/p>\n
\tMatric (Grade 12)
\n\tPreferred Certification: Logistics or Warehouse Administration Certificate<\/p>\n
Experience<\/p>\n
\tMinimum 2 years in a call center logistics role
\n\tAtleast 1 year of experience in general logistics\/warehouse admin<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Blue Label Telecoms","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-10191","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10191"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10191"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}