The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.<\/p>\n
Key Tasks:<\/p>\n
\tOwn, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
\n\tPlace orders to internal factories and external suppliers.
\n\tOrder Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
\n\tFollow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
\n\tTimely escalation and resolution of issues arising during order handling process.
\n\tHandle Import, export documentations and logistics requirements.
\n\tOrder backlog and goods movement inventory follow up.
\n\tTimely Invoicing once delivery obligations are met.
\n\tEnsure customer is always informed on the order status and respond to customer queries promptly.
\n\tEnsure compliance to standard business processes throughout order execution process.
\n\tDevelop intra organizational network to ensure smooth and timely execution of customer orders.
\n\tEffectively communicate with factories, suppliers, and other stake holders within and outside the organization
\n\tShould be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.
\n\tOwner of internal compliance process Reviewing customer\u2019s Purchase order and our offer to check and find if any gap or non-compliance.
\n\tBeing the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
\n\tUpdating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well.
\n\tInvoicing and submission of supporting documents as per PO requirements
\n\tHandling Logistics \/ order administration \u2013 Review and finalization of shipping documents.
\n\tPreparation and submission of Letter of credit documents.<\/p>\n
Who you are:\u00a0<\/p>\n
\tYou are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
\n\tYou are a solution-driven, task and result-oriented person with a strong customer mindset.
\n\tA focus on continuous improvement is in your DNA.
\n\tExcellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
\n\tAbility to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.<\/p>\n
Workplace & Hierarchy<\/p>\n
\tThe position is based in South Africa Johannesburg reports to the Team Leader,
\n\tCustomer Excellence, Marine Division, MEA Region.<\/p>\n
Competencies\/ Profile<\/p>\n
\tStrong customer service orientation and sense of urgency
\n\tSavvy in using digital tools and data interpretation
\n\tSelf-Organized.
\n\tGood communication and interpersonal skills; ability to express ideas clearly both in written and verbal formats.
\n\tOrganized, methodical and ability to solve problems.
\n\tProactive and has courage to deliver good or bad news.
\n\tKnowledge of order management, order execution & document control.
\n\tStrong attention to detail and follow-up skillset.
\n\tGood Experience in ERP
\n\tCommercial \/Incoterms knowledge.
\n\tAbility to prioritize and manage multiple tasks simultaneously.
\n\tAbility and open to learn new things and adaptive to new requirements.
\n\tAbility to work as part of a team.
\n\tStrong working knowledge of Microsoft Office and Email systems, specifically strong excel skills.<\/p>\n
Qualifications & experience:<\/p>\n
\tA Bachelor’s degree.
\n\tThe ideal candidate will have minimum 2 years of experience in a similar role or in industrial equipment manufacturing company.<\/p>\n
Apply via company website ( ) or<\/p>\n
career.alfalaval.com<\/p>\n
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