Tertiary Qualification(s)Tertiary Qualification(s)<\/p>\n
\tLogistics qualification in Supply Chain and\/or Transport Management
\n\tMinimum 5 years relevant experience in industry with in-depth experience in all job related requirements listed below.<\/p>\n
Additional Computer Skills<\/p>\n
\tProficient in MS Office, specifically Outlook, Excel, Word and Powerpoint
\n\tHighly proficient in Excel for data management and reporting
\n\tTracking and Tracing systems work experience<\/p>\n
Job-related Requirements<\/p>\n
\t5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
\n\tTransport relationship management Experience
\n\tSound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
\n\tSound and proven skills in organizing, directing, controlling and monitoring of transporters.
\n\tMust be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
\n\t5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
\n\tTransport relationship management Experience
\n\tSound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
\n\tSound and proven skills in organizing, directing, controlling and monitoring of transporters.
\n\tMust be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
\n\tManage & maintain processes, work instructions and SOP\u2019s
\n\tGood interpersonal skills for client account management.
\n\tGood data Analysis capability and understanding
\n\tMust be able to build and maintain strong relationships with clients & customers (internally & externally)
\n\tMust have the ability to handle conflict on a tactical and operational level
\n\tMust be able to communicate effectively and efficiently with all levels of management
\n\tExperience in incidents reporting and claims
\n\tFluent in English speaking, writing, interpretation & communication
\n\tAttention to detail & strong administrative skills
\n\tComfortable working in fast-paced environment.t
\n\tStrong Communication skills, both written and verbal including telephone etiquette.
\n\tGood time management, organizational skills & problem solving attitude.
\n\tTeam player and focused on collective goals.
\n\tGood analytical skills and ability to think logically
\n\tAttention to detail and have a strong sense of urgency
\n\tSolution driven<\/p>\n
ADDED ADVANTAGES FOR THIS ROLE<\/p>\n
\tGood retail & transportation experience & understanding
\n\tSupply Chain understanding
\n\tPrevious client interaction and engagement at a strategic level.
\n\tClient\/customer-oriented and focussed
\n\tExposure to strategic clients and communication channels
\n\tExcellent reporting skills<\/p>\n
MAIN PURPOSE OF THE ROLE<\/p>\n
\tResponsible for overseeing the daily transportation requirements with regards to the operational activities to align in meeting or exceeding the required Service Level Agreements (SLA\u2019s) for our clients. This role involves the overall transportation process, from Carriers pre-execution until orders are delivered on time in full, and inlucluding \u00a0the completion of the administration of closing all orders with the required documentation within the DSV Solutions TMS.
\n\tCarrier execution needs to be monitored efficiently, therefore the transport supervisor must maintain constant commununcations and support with Carriers as well as internal\/external stakeholders, through expediting challenges and concerns and ensuring follow through and ensuring everyone involved within the process is kept proactively informed.
\n\tAdditionally, the transport supervisor will monitor and frequently report on the actual performance of the Carriers against the expected SLA, maintaining and fostering strong relationships with the warehouse, operations, clients and FMS team to support seamless operations and continuous improvement.<\/p>\n
The required functions include but are not limited to:<\/p>\n
\tMonitoring and management of Carrier compliance, relating to agreed Carrier and Client SLA\u2019s.
\n\tMonitor real time daily challenges and proactively look at resolutions.
\n\tResponsible for the reporting of serious incidents and claims
\n\tFirst escalation point of contact for operations, customer service and Carrier
\n\tWork closely with DSV Customer Service in query resolution, risk mitigation and reporting.
\n\tReporting to relevant stakeholders, including management of all levels.
\n\tCoordinating and consolidating all information from various Carriers in a presentable manner.
\n\tBuild and maintain strong business partnerships with Carriers and Clients
\n\tReview and interpret the existing order well progress, risks and capacity opportunities.
\n\tConsciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.
\n\tOverall focus on service and proactively driving development within the transportation space<\/p>\n
DUTIES & RESPONSIBILITIES<\/p>\n
\tTransport management; coordinating and consolidating all the necessary information from various Carriers and parties in a presentable manner.
\n\tUnderstanding and execution of contractual SLA\u2019s:
\n\tCarrier service SLA\u2019s
\n\tClient SLA achievement
\n\tCross Border\/International transportation requirements
\n\tTimeously and accurately
\n\tIdentify actions and manage deliverables
\n\tManage escalations and time sensitive deliveries & queries.
\n\tCarrier integration challenges that may impact on the flow of order.
\n\tCommunicate real time delays or service impacts that may put deliveries at risk
\n\tRisk based incidents and team awareness of potential events or threats (E.g. potential strike action ex areas, impact, duration, level of risk)
\n\tCommunicate and update internal as well as external stakeholders on:
\n\tOverall performance, including pending IOD\u2019s and POD\u2019s
\n\tGereral reporting
\n\tDaily focus on outputs, relating to transportation deliverable, specifically focussing on non compliance, queries, improvements, chllanges and performance.
\n\tWeekly SLA achievements and data to provide analysis
\n\tUpdating and maintance of transport documents, templates and systems.
\n\tCompliance;
\n\tMonitor KPI compliance both for Carriers as well as for clients
\n\tHandling of incidents and claims, ensuring the necessary protocols are followed.
\n\tCreating & maintaining SOP\u2019s, work instructions and processes.
\n\tCHEP management and Carrier compliance
\n\tInitiate and facilitate the internal & external escalation process where required.
\n\tCompliance with regards to processes and documentation (Export\/Import controls)
\n\tConsistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product
\n\tMaintain good business governance, and safety by
\n\tEstablishing and maintaining professional an effective flow of meaningful communication between all internal and external parties.
\n\tMaking sure that working instructions are in place, maintained and available.
\n\tIdentifying, preempting, and communicating situational risks which may jeapordise the Carriers ability to meet delivery expectations.
\n\tTraining and role out of change management processes
\n\tAdherence to HSE compliance and responsibilities
\n\tAdhoc duties as per operational requirements.
\n\tOther daily tasks and duties will evolve based on implementation of new operational requirements whereby DSV aligning to client satisfaction.
\n\tAdherence to tasks not stipulated in job profile i.e. audit compliance, ad hoc duties due to operational requirements.<\/p>\n
Apply via company website ( http:\/\/www.dsv.com\/About-DSV ) or<\/p>\n
jobs.dsv.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.dsv.com","_company_name":"DSV","_company_website":"http:\/\/www.dsv.com\/About-DSV","_company_tagline":"In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world\u2019s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers\u2019 entire supply chai... read moren by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-10292","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10292"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10292"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}