About the job<\/p>\n
\tDeliver and enable excellence in all service moments to all stakeholders.
\n\tPersonalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand.
\n\tCommitting to our service charter and strive to continuously make a positive difference.<\/p>\n
Accountabilities<\/p>\n
Client service delivery and quality:<\/p>\n
\tFollow procedures and cooperate with peers and leader for best possible service delivery<\/p>\n
Compliance and Risk Management:<\/p>\n
\tDefined legal, statutory and regulatory compliance is maintained at the required standards
\n\tOperational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary<\/p>\n
Financial Management:<\/p>\n
\tContribute to cost savings within the department to assist with financial goals and targets<\/p>\n
Operating Model:<\/p>\n
\tMeet delivery objectives through working with other team members within and linked to the department \/ project
\n\tResolve operational performance variations and problems and escalate unresolved issues to higher levels
\n\tEnsure delivery targets\/objectives are met and operate in a supportive manner to achieve successful delivery<\/p>\n
Operational Implementation of Strategy:<\/p>\n
\tKeep up to date with operational changes implemented in response to important external influences
\n\tDeliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
\n\tPerform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement<\/p>\n
Operational Leadership:<\/p>\n
\tDeliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
\n\tEngage in development, coaching and mentoring
\n\tSupport transformation through valuing diversity
\n\tBehave in alignment with the Afrocentric values<\/p>\n
Stakeholder Management:<\/p>\n
\tEnsure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
\n\tAddress customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer \/ stakeholder buy-in
\n\tProvide accurate and consistent information, meeting all quality standards and measures -Deliver excellence in customer satisfaction -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning.
\n\tBe a brand ambassador, allowing the brand presence to be felt as an extension of the experience.
\n\t\u00a0Service all key stakeholders in the moment across all servicing channels as required until the service request has been resolved -Educate stakeholders on self-help digital servicing tools -Connect with customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically -Provide a seamless, progressive and holistic approach, understanding the customer\u2019s needs -Resolve queries on first contact -Resolution of specialised and complex queries.\u00a0<\/p>\n
Experience<\/p>\n
\t3 – 5 years Health Care Operations Experience
\n\t2 \u2013 3 years Call Centre Experience<\/p>\n
Qualifications<\/p>\n
\tGrade 12 \/ Matric \/ NQF level 4. Call Centre, Customer Services Certificate Advantageous<\/p>\n
Apply via company website ( http:\/\/www.afrocentric.za.com\/ ) or<\/p>\n
www.linkedin.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.linkedin.com","_company_name":"AfroCentric Group","_company_website":"http:\/\/www.afrocentric.za.com\/","_company_tagline":"AfroCentric Investment Corporation Limited (\"AfroCentric\u201d) is a black-owned, investment holding company which is substantially invested in healthcare. AfroCentric was established in 2008 and is listed in the healthcare sector on the JSE. Through its operating subsidiaries, AfroCentric provides... read more health administration and health risk management solutions to the healthcare funding industry. In addition, AfroCentric provides a range of complementary services to its traditional medical scheme clients as well as a portfolio of healthcare-related enterprises. These services include IT solutions, transactional switching and specialised disease management. AfroCentric acquired a 100% interest in Pharmacy Direct, a courier pharmacy; 100% of Curasana, a pharmaceutical wholesaler; and a 26% stake in Activo Health, a southern African distributor of generic medicines as well as complementary nutraceutical products effective 1 August 2015. These acquisitions should not only improve the Group\u2019s earnings, but will provide greater access to the wider healthcare delivery value chain and greater visibility in the relevant markets. Sanlam Limited concluded its acquisition of a 28.7% stake in ACT Healthcare Assets, a wholly-owned subsidiary of the Group, subsequent to year-end. This strategic alliance with one of the country\u2019s foremost financial institutions will enhance the Group\u2019s marketing and distribution initiatives and position certain divisions within the Group on an improved growth path. Growth and diversification outside South Africa has always been a strategic imperative. Medscheme has a presence in Botswana, Namibia, Swaziland, Kenya and Zimbabwe, and through its business process outsourcing centre in Mauritius provides services to several large European and UK-based health insurance companies. AfroCentric seeks to invest in related businesses that demonstrate prospects for growth, while contributing to the sustainable health and welfare of South African communities. Medscheme is the Group\u2019s largest subsidiary and is one of South Africa\u2019s largest medical scheme administrators and managed care providers. Founded over four decades ago, Medscheme has more than 3.2 million lives under management through its 15 client medical schemes in South Africa. It is the largest black-owned medical scheme administrator, with a national footprint of 16 offices in all the major centres in South Africa, employing over 3 000 staff. In striving to achieve its vision of \"facilitating the delivery of sustainable healthcare services\u201d AfroCentric continues to provide the healthcare sector with practical strategies for expanding the membership of its medical scheme clients, and new initiatives that promote more efficient and effective patient care and treatment management. Florida North, Johannesburg, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-10513","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10513"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10513"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}