Summary:<\/p>\n
\tThe Manager, eCommerce Planning is responsible for driving sales and demand planning, inventory management, promotional execution, and performance analytics to optimize the eCommerce business within a large omni-channel wholesale retailer. The role ensures that products, promotions, and stock are planned effectively to maximize revenue and customer experience.\u00a0<\/p>\n
Functions \/ Responsibilities:<\/p>\n
Sales & Demand Planning<\/p>\n
\tAnalyse historical sales data and market trends to develop accurate demand forecasts and ensure optimal stock availability.\u00a0
\n\tInterpret business goals and customer buying patterns to align sales plans with revenue targets and improve profitability.\u00a0
\n\tCollaborate with category managers and marketing teams to align product visibility with demand projections and enhance customer engagement.\u00a0
\n\tManage seasonal, promotional, and category-specific forecasts to ensure planned stock aligns with expected demand and prevents stockouts.\u00a0
\n\tMonitor competitor activity and industry trends to adjust sales plans and maintain a competitive advantage.\u00a0
\n\tAssess demand variability across different eCommerce channels to refine forecasting models and enhance accuracy.\u00a0
\n\tCommunicate forecast changes and risks to internal stakeholders to facilitate proactive decision-making and inventory planning.<\/p>\n
Inventory & Stock Management<\/p>\n
\tMonitor stock levels and sales performance to ensure inventory is optimally allocated and reduces fulfilment delays.\u00a0
\n\tCoordinate with supply chain teams to align stock replenishment schedules and prevent overstocks or understocks.\u00a0
\n\tEnsure real-time stock accuracy across fulfilment centres and online storefronts to maintain a seamless shopping experience.\u00a0
\n\tIdentify high-risk SKUs that require prioritization in stock planning to mitigate availability issues.\u00a0
\n\tReport weekly and monthly inventory metrics to stakeholders to support strategic decision-making and operational efficiency.\u00a0
\n\tImprove stock planning methodologies using data-driven insights to enhance supply chain responsiveness.<\/p>\n
Promotional & Merchandising Planning\u00a0<\/p>\n
\tEnsure that promotions are effectively priced, positioned, and communicated on the eCommerce platform to enhance conversion rates.\u00a0
\n\tAssess the performance of past promotions to refine future planning and improve return on investment.\u00a0
\n\tIdentify key promotional periods and category-specific opportunities to maximize sales potential and customer engagement.
\n\tCollaborate with digital marketing teams to align promotional efforts with paid media strategies and amplify reach.\u00a0
\n\tMonitor real-time promotional effectiveness to adjust offers dynamically and improve performance.\u00a0
\n\tReport on promotional results, insights, and learnings to drive continuous improvement in campaign execution.<\/p>\n
Performance Monitoring & Analytics<\/p>\n
\tTrack and analyze key performance indicators (KPIs) such as conversion rates, basket size, and margin performance to optimize strategies.\u00a0
\n\tInterpret customer behavior data to refine sales and merchandising strategies for improved customer experience.\u00a0
\n\tDevelop reporting dashboards that provide actionable insights on sales, stock, and promotional effectiveness.\u00a0
\n\tAssess the impact of site changes on business performance to make data driven recommendations for optimization
\n\tEnsure timely and accurate performance reporting to support business planning and decision-making.\u00a0
\n\tIdentify trends and anomalies in performance data to highlight risks and opportunities for strategic intervention.\u00a0
\n\tPresent insights and recommendations to leadership teams to drive data informed decision-making.\u00a0
\n\tImprove reporting processes and automation to increase efficiency and accuracy in performance tracking.<\/p>\n
Cross-Functional Collaboration & Stakeholder Engagement<\/p>\n
\tConsult with category management, buying, and supply chain teams to align business objectives with planning strategies.\u00a0
\n\tCollaborate with marketing teams to ensure site content and campaigns align with stock and sales plans.\u00a0
\n\tAct as a key liaison between eCommerce operations and fulfilment teams to enhance service levels.\u00a0
\n\tEnsure alignment between digital and physical retail planning to create a seamless omni-channel experience.\u00a0
\n\tSupport internal teams with data insights and planning expertise to enable informed decision-making.\u00a0
\n\tInfluence business strategies by providing relevant market and performance insights.\u00a0
\n\tLead cross-functional meetings and planning discussions to drive alignment and collaboration.\u00a0<\/p>\n
Process & System Optimization\u00a0<\/p>\n
\tIdentify inefficiencies in forecasting and planning processes to enhance accuracy and agility.\u00a0
\n\tImprove demand planning tools and methodologies using predictive analytics and automation.\u00a0
\n\tImplement new technologies and data-driven approaches to optimize planning accuracy and operational efficiency.\u00a0
\n\tDevelop scalable processes that support business growth and expansion into new categories.\u00a0
\n\tMonitor system-generated reports for accuracy and data integrity to enhance decision-making confidence.\u00a0
\n\tEnsure continuous process improvements that enhance agility in responding to market changes.\u00a0
\n\tStandardize best practices in eCommerce planning to improve consistency and execution.\u00a0
\n\tTrain internal stakeholders on planning tools, processes, and methodologies to enhance capability.<\/p>\n
Requirements:<\/p>\n
Minimum Academic, Professional Qualifications and Experience required for this position\u00a0<\/p>\n
Qualifications:\u00a0<\/p>\n
\tBachelor\u2019s degree in Business, Commerce, Supply Chain, Economics, Data Analytics, or a related field.\u00a0
\n\tA postgraduate qualification in Retail, eCommerce, or Supply Chain Management is advantageous.\u00a0<\/p>\n
Experience:\u00a0<\/p>\n
\t5+ years of experience in eCommerce planning, demand forecasting, merchandising, or supply chain management within a retail or wholesale environment.\u00a0
\n\tProven track record in sales and inventory planning, with experience in managing demand fluctuations, stock allocation, and promotional execution.\u00a0
\n\tExperience working in an omnichannel retail environment, understanding the interplay between online and offline sales, inventory, and customer behavior.\u00a0
\n\tStrong analytical background, with experience using BI tools (Tableau, Power BI, or similar) and forecasting software.\u00a0
\n\tHands-on experience with eCommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, or proprietary systems) for stock and promotional planning.\u00a0
\n\tExposure to cross-functional collaboration with merchandising, marketing, finance, and supply chain teams to drive business performance.\u00a0
\n\tExperience in promotional planning and execution, including markdown strategies, seasonal sales events, and new product launches.\u00a0
\n\tUnderstanding of customer insights and market trends to inform demand planning and assortment strategies.\u00a0
\n\tAbility to manage multiple priorities in a fast-paced retail environment, making data-driven decisions to optimize performance.\u00a0
\n\tExperience in process and system optimization, identifying inefficiencies and implementing improvements in demand forecasting and stock planning.\u00a0<\/p>\n
Competencies and Skills<\/p>\n
Core Competencies:\u00a0<\/p>\n
\tStrategic Thinking\u00a0
\n\tData Analysis\u00a0
\n\tCross-Functional Collaboration\u00a0
\n\tDecision-Making\u00a0
\n\tAdaptability\u00a0
\n\tProblem-Solving\u00a0
\n\tCommunication\u00a0
\n\tLeadership\u00a0
\n\tResults-Driven\u00a0
\n\tInnovation\u00a0<\/p>\n
Skills<\/p>\n
\tDemand Forecasting\u00a0
\n\tInventory Management\u00a0
\n\tPromotional Planning\u00a0
\n\teCommerce Analytics\u00a0
\n\tProcess Optimization\u00a0
\n\tStakeholder Management\u00a0
\n\tAssortment Planning\u00a0
\n\tFinancial Acumen\u00a0
\n\tMarket Trend Analysis\u00a0
\n\tPerformance Reporting<\/p>\n
Apply via company website ( ) or<\/p>\n
www.linkedin.com<\/p>\n
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