{"id":10685,"date":"2025-05-20T16:00:28","date_gmt":"2025-05-20T16:00:28","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/technical-assistant-l1-senior-account-manager-business-analyst\/"},"modified":"2025-08-21T00:24:34","modified_gmt":"2025-08-21T00:24:34","slug":"technical-assistant-l1-senior-account-manager-business-analyst","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=10685","title":{"rendered":"Technical Assistant L1 \n\n\n            \n\n            \n            Senior Account Manager \n\n\n            \n\n            \n            Business Analyst"},"content":{"rendered":"<p>Overview<\/p>\n<p>\tA Level 1 \u2013 Technical Assistant will receive training\/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event &amp; Fault Management and Incident Management on a 24\/7 basis,<br \/>\n\tEach Technical Assistant will take responsibility for the following during the program:<br \/>\n\tMonitoring of the network alarming.<br \/>\n\tTimeous logging of incidents for alarms received.<br \/>\n\tTimeous handover of incidents to all resolving parties.<br \/>\n\tFacilitating field services calls and tracking of faults on the trouble ticketing system.<br \/>\n\tManagement and closing of incidents as per Fault management procedure.<br \/>\n\tUnderstanding of all key performance indicators.<br \/>\n\tAnswer agreed percentage of voice calls and emails within allocated service time<\/p>\n<p>Educational and\/or Work Experience Requirements<\/p>\n<p>\tMatric\/Grade 12 or NQF level 4 (Essential)<br \/>\n\tComputer Literacy (Essential)<br \/>\n\tMust understand IT or telecommunications (Advantageous)<br \/>\n\tExperience working with call center or service desk environments (Advantageous)<br \/>\n\tIT or Telecommunications certification would be (Advantageous)<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website ( N \/ A ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Nexio","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[18],"class_list":{"0":"post-10685","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10685"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10685"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}