MINIMUM REQUIREMENTS\u00a0<\/p>\n
\tNQF level 5 qualification in health-related field plus current registration with a health statutory council.\u00a0
\n\t2 years complaints handling experience.\u00a0<\/p>\n
PRINCIPAL ACCOUNTABILITY AND KEY PERFORMANCE AREAS\u00a0<\/p>\n
\tHandle all queries regarding handling of complaints.\u00a0
\n\tCreate a record of queries on the available case management system.\u00a0
\n\tDetermine if complaint falls under the remit of HPCSA.\u00a0
\n\tProvide advice on the lodging of a complaint including appropriate authority to deal with complaint if outside the remit of the HPCSA.\u00a0
\n\tProvide verbal\/written advice on complaint lodging process if within the remit of the HPCSA.\u00a0
\n\tReceive and screen complaints lodged verbally, in writing or via a physical visit.\u00a0
\n\tEnsure that the complaint form is duly completed and signed by the complainant.\u00a0
\n\tEnsure that an identity document is attached together with relevant documents before processing the case to Complaints Handling. Ensure that the descriptions of allegations are clear.\u00a0
\n\tCheck if the complaint was previously registered opened, and: If existing, forward to the relevant person handling the complaint and if new process as a new complaint.\u00a0
\n\tCheck complaint and where relevant, contact the complainant to collect additional complaint information.\u00a0
\n\tRequest affidavit from complainants where relevant.\u00a0
\n\tAlert the immediate line manager of any complaints where the practitioner is posing danger to members of the public.\u00a0
\n\tPrepare and submit monthly, quarterly and annual reports on all kinds of complaints received.\u00a0
\n\tPerform ad-hoc duties as maybe required by the Head of Division: Complaints Handling and Investigations.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
www.hpcsa.co.za<\/p>\n
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