Role Description<\/p>\n
\tOwnership of the full-cycle invoicing process to ensure timely and accurate customer billings. Validate\u00a0invoicing, statement generation and their distribution. Maintain the Billing accuracy of the volume of invoices generated (criteria to measure would be credit note passed due to Billing team).
\n\tReduction\u00a0in undelivered emails by year end. Work\u00a0with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills. Review\u00a0and analyse Provide support to the Query Resolution Team for expediting credit notes and clear the Credit note request.
\n\tAssist\u00a0with query resolution for escalated items and provide feedback on customer queries. Evaluate\u00a0all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience Job Cost Reports for invoice validation and research discrepancies.
\n\tEstablish\u00a0procedures, routines, and related documentation regarding billing and contract maintenance. Identify and research invoicing issues, including customer rejections and short paid invoices, and provide guidance and resolution, as appropriate.
\n\tEvaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience. Review\u00a0the defects during billing process with IT \/ other business units and eliminate them to improve customer billing experience.
\n\tSocial\u00a0Media Complaint Management. PS Scorecard \u2013 Adhering to customer queries logged on system to achieve a favorable customer experience and outcome. Zero critical and 50% reduction in High and no repeat findings. Closure\u00a0of old audit findings by required timelines.
\n\tCoordinate inputs and provide reports to management on performance findings and take corrective actions Investigate billing discrepancies, disputes and correct. Assists in implementing processes and procedures that will improve efficiency and strengthen internal controls<\/p>\n
Requirements<\/p>\n
\tQualification: Degree in Finance \/ IT: Preferable
\n\tMaximum of 5 years Relevant Experience in Telecom business Customer Relationship management in finance Proven Track Record in Large Organisation:Essential
\n\tKnowledge of Billing Systems: Essential
\n\tKnowledge of Telecoms Products and Services: Desirable
\n\tKnowledge of Financial Systems: Desirable
\n\tKnowledge of IT Systems: Desirable
\n\tAll Appointment are subject to the Labour Legislation in the respective country.<\/p>\n
Apply via company website ( ) or<\/p>\n
liquidtech.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/liquidtech.mcidirecthire.com","_company_name":"Liquid Intelligent Technologies","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":{"0":"post-10800","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10800"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10800"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}