Principal Accountabilities:<\/p>\n
Customer Relations Management<\/p>\n
\tBuild trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer\u2019s business strategy and success metrics.
\n\tBe an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage.<\/p>\n
Customer success journey mapping<\/p>\n
\tPlan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms. \u00a0
\n\tMonitor the digital customer journey through trials and sales and suggest continuous improvements.<\/p>\n
Cross-functional engagement<\/p>\n
\tCommunicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey.
\n\tCollaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms.<\/p>\n
Sales technology tools administration<\/p>\n
\tAssist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting.\u00a0<\/p>\n
Training<\/p>\n
\tProvide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks<\/p>\n
Strategy and problem solving<\/p>\n
\tDrive continuous use of Salesforce and other sales technology in line with Sales\u2019 best practice and processes.
\n\tContribute to Salesforce and other sales technology future-facing changes and improvements.<\/p>\n
E-vendor query support and management<\/p>\n
\tBe the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned.<\/p>\n
Requirements<\/p>\n
\u00a0Qualifications and Experience:<\/p>\n
\tA bachelor\u2019s degree or equivalent (NQF 7) in Education, Communication, Sales, Marketing or related fields with an interest in EdTech
\n\tMinimum of 2 years\u2019 experience working with digital products and platforms, and related customer support. Experience working with digital educational resources advantageous.
\n\tMinimum of 2 years\u2019 experience in managing customer relationships and CRM systems. Salesforce experience advantageous.
\n\tMinimum of 2 years\u2019 experience in creating and managing digital customer success processes and resources
\n\tProven experience in managing complex projects
\n\tKnowledge of the South African schools, HE & TVET markets advantageous<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
oxford.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/oxford.mcidirecthire.com","_company_name":"Oxford University Press Southern Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Knowledge and learning underpin the progress we make, as individuals and as a society. When we know more, we can solve new problems and explore fresh opportunities. Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding ... read morethe frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential. Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-10819","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10819"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10819"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}