What will you do?<\/p>\n
\tAs a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
\n\tGuiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.\u00a0
\n\tLeading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.\u00a0
\n\tAssuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
\n\tEnsure retail branch sales delivery and establish and drive a service culture.\u00a0
\n\tEnsure compliance, quality, and risk management.\u00a0
\n\tResponsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
\n\tMonthly planning and reporting of sales and service activities in the Branch.
\n\tIdentify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.\u00a0<\/p>\n
Education and Experience:<\/p>\n
\tMatric (Grade 12).
\n\tRE1 and RE5.\u00a0
\n\t120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
\n\tClass of Business accreditation (annual).\u00a0
\n\tCompliant with continuous professional development (CPD) current and past cycles.
\n\tA minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
\n\tService Management experience is essential.
\n\tInsurance sales experience.
\n\tCredit and lending experience.<\/p>\n
Knowledge, Skills and Competencies:<\/p>\n
\tSales tactics and approaches.\u00a0
\n\tStakeholder engagement and management.
\n\tCustomer service and engagement.\u00a0
\n\tRelevant Regulatory frameworks, policies, and standards.\u00a0
\n\tSanlam insurance products (ideal).
\n\tPeople management practices and principles.
\n\tBusiness Acumen.
\n\tComputer literate.
\n\tData and analytics (including data visualisation).
\n\tProject management.
\n\tCritical thinking and problem-solving skills.
\n\tStrong communicator (verbally and in writing).
\n\tAble to lead and motivate a team.
\n\tDriven to exceed targets.
\n\tOrganising skills.
\n\tAdaptable and able to learn quickly.
\n\tResilient and open to change.<\/p>\n
Personal Attributes<\/p>\n
\tInterpersonal savvy – Contributing through others
\n\tDecision quality – Contributing through others
\n\tDirects work – Contributing through others
\n\tOptimises work processes – Contributing through others<\/p>\n
Core Competencies<\/p>\n
\tCultivates innovation – Contributing through others
\n\tCustomer focus – Contributing through others
\n\tDrives results – Contributing through others
\n\tCollaborates – Contributing through others
\n\tBeing resilient – Contributing through others<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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