Job Description
\nHello Future IB Operations Specialist Team Lead\u00a0<\/p>\n
\tRMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.\u00a0
\n\tUnited by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it\u2019s the magic of our people and culture that sets us apart.
\n\tNow, is the time to imagine your next move with South Africa\u2019s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
\n\tTo ensure the smooth running of investment banking operations processing teams ensuring SLAs are met, and quality is maintained across the department. The Team Leader must demonstrate effective prioritising of actions and monitoring of team resources to ensure that client deadlines are met. The Team Leader will develop staff in their team, conduct performance appraisals for the team, identify weaknesses and deliver coaching and mentoring in areas which may require improvement.<\/p>\n
Are You Someone Who Can:<\/p>\n
\tCreates solutions to meet customer demands.
\n\tTrack record of improving efficiencies, automation
\n\tPower Bi experience
\n\t\u200bDeliver internal and external customer service excellence through adherence to quality service standards.
\n\tUnderstanding of overall and specific risks within the process, controls – able to mitigate such risks and other risks, in supporting the business. Document the open risks, assess magnitude and formulate actions.
\n\tEnsure risks, controls, procedures and enhancements are documented \/ updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps \/ issues \/ outliers.
\n\tAble to provide the leadership to the team for running the on-boarding\/rolling review or transaction processing on a timely manner or ahead of schedule.
\n\tAble to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities.
\n\tAble to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.
\n\tUnderstand and clearly document work drivers for the Operations team and use the map and measure process to drive productivity.
\n\tEnsure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.)
\n\tTo monitor and manage the new accounts in the pipeline based on priority \/ agreed SLA; and rolling review accounts in the pipeline without overdue.
\n\tContinuously work with Finance, Compliance, Legal, Business on completing KYC and client information updates.
\n\tIdentify system \/ process enhancement focusing on controls and efficiency and work with different stakeholders to implement.
\n\tEnsure full understanding of customer needs to deliver a quality service.
\n\tEnsure customer service solutions are aligned to the business operational plan, Organisational values and service standards.
\n\tCommunicate how customer service solution will be implemented and secures buy-in.
\n\tEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
\n\tEnsure resolution of customer queries and complaints timeously and ownership of issues.
\n\tAnalyse customer feedback to help improve customer service and propose ideas to improve customer service.
\n\tBuild working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
\n\tCompile reports that track progress and guide business to make informed decisions.
\n\tParticipate in planned activities that are appropriate for own and employee development.
\n\tManage team performance in achievement of business objectives.
\n\tDisplay and encourage an appreciation of teamwork and inclusivity.
\n\tDevelop, encourage and nurture collaborative relationships across area of specialisation.<\/p>\n
You Will Be An Ideal Candidate If You:<\/p>\n
\t3 to 5 years\u2019 experience in a similar environment, of which 2 years ideally working at a similar level in financial service, corporate banking, global markets or private banking
\n\tDegree: Bachelor of Commerce<\/p>\n
You Will Have Access To:<\/p>\n
\tOpportunities to network and collaborate
\n\tChallenging Working
\n\tOpportunities to innovate\u00a0<\/p>\n
We Can Be a Match If You Are<\/p>\n
\tCurious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to
\n\tObsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it<\/p>\n
Apply via company website ( https:\/\/www.rmb.co.za\/contact ) or<\/p>\n
firstrand.wd3.myworkdayjobs.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/firstrand.wd3.myworkdayjobs.com","_company_name":"RMB - Rand Merchant Bank","_company_website":"https:\/\/www.rmb.co.za\/contact","_company_tagline":"\u00a0 RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this... read more, together with an entrepreneurial approach, attracts like-minded, discerning clients. 1 Merchant Place Cnr Fredman Drive & Rivonia Road Sandton","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-10932","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10932"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10932"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}