Role Overview<\/p>\n
\tWe are seeking a creative and enthusiastic English Community Manager to join our team onsite at our Bryanston offices. In this role, you will be responsible for driving the growth, engagement, and day-to-day management of our English-speaking digital community. As the voice of our brand across multiple platforms, you will build authentic connections, develop culturally relevant content, and cultivate a vibrant, inclusive online presence.
\n\tThe ideal candidate is a strategic thinker and skilled content creator with a strong grasp of digital engagement, particularly within the African market landscape.<\/p>\n
Key Responsibilities<\/p>\n
Community Engagement & Interaction<\/p>\n
\tActively engage with our community on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
\n\tRespond promptly and professionally to comments, messages, and posts.
\n\tFoster a positive, inclusive, and loyal community by initiating conversations and encouraging participation.<\/p>\n
Content Creation & Social Media Management<\/p>\n
\tCreate, schedule, and publish high-quality, engaging content in English tailored to our audience.
\n\tCollaborate with internal marketing and creative teams to localize and adapt content for cultural relevance.<\/p>\n
Brand Advocacy & Community Building<\/p>\n
\tServe as an authentic ambassador of the Promasidor brand, consistently reflecting its voice and values.
\n\tIdentify, connect with, and nurture relationships with influencers, advocates, and active community members to amplify reach.<\/p>\n
Monitoring & Reporting<\/p>\n
\tTrack key performance indicators (KPIs) such as engagement rates, community growth, and sentiment analysis.
\n\tPrepare and present regular reports with insights to help guide content strategy and community initiatives.<\/p>\n
Feedback Collection & Insights<\/p>\n
\tCollect and channel community feedback, suggestions, and concerns to relevant internal departments.
\n\tMonitor discussions to identify trends, opportunities, and potential areas for improvement.<\/p>\n
Crisis Management & Escalation<\/p>\n
\tManage sensitive or complex community issues with professionalism, discretion, and empathy.
\n\tEscalate concerns when necessary to protect the brand\u2019s reputation and ensure timely resolutions.<\/p>\n
Trend Monitoring & Competitor Analysis<\/p>\n
\tStay updated on emerging social media trends, digital tools, and best practices in community management.
\n\tMonitor competitors\u2019 community strategies to identify opportunities for innovation and improvement.\u00a0<\/p>\n
Qualifications<\/p>\n
\tBachelor\u2019s degree in Marketing, Communications, Public Relations, or a related field.
\n\tNative or fluent English speaker with excellent written and verbal communication skills.
\n\tProven experience as a Community Manager, Social Media Manager, or in a similar digital engagement role with a minimum of 3 years\u2019 experience in Digital Marketing
\n\tStrong understanding of social media platforms and tools (e.g., Hootsuite, Sprout Social).
\n\tAbility to create and design compelling, on-brand content and respond tactfully to community interactions.
\n\tExperience using analytics and reporting tools to inform strategy and measure success.
\n\tStrong multitasking and organizational skills with the ability to thrive in fast-paced environments.
\n\tEmpathetic, proactive, and highly people-oriented.
\n\tExperience engaging audiences in the African market is a strong advantage.<\/p>\n
Apply via company website ( http:\/\/www.promasidor.com ) or<\/p>\n
www.linkedin.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.linkedin.com","_company_name":"Promasidor","_company_website":"http:\/\/www.promasidor.com","_company_tagline":"Promasidor was founded in 1979 by Robert Rose, who left the United Kingdom in 1957 for Zimbabwe to pursue his African dream. As Chairman of Allied Lyons Africa for over 20 years, he travelled extensively across Africa and gained a unique and thorough knowledge of the food industry throughout the con... read moretinent. In particular he noticed a lack of availability of the one highly nutritious product that the developed world takes for granted - milk. He realised that with technology in the manufacture of milk powders advancing rapidly, there was an exciting opportunity to provide milk powder in small portions that could be packaged in flexible sachets. It was found that removing the animal fat from the milk and replacing it with vegetable fat allowed for a longer shelf life. This meant that for the first time, milk powder could be distributed across the vast African continent, providing access to affordable milk to everyone in Africa. A passionate belief in this vision fuelled the pioneering concept of selling filled milk powder in small sachets and Promasidor began selling the Cowbell brand in the Democratic Republic of Congo (then Zaire) in 1979. Today Cowbell is sold in the majority of countries across the African continent. Promasidor (South Africa) (Pty) Ltd. 32 Bruton Road Bryanston 2021 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-10949","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/10949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=10949"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=10949"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=10949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}