{"id":11035,"date":"2025-05-28T15:36:55","date_gmt":"2025-05-28T15:36:55","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/head-customer-relationship-management\/"},"modified":"2025-08-24T00:24:19","modified_gmt":"2025-08-24T00:24:19","slug":"head-customer-relationship-management","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=11035","title":{"rendered":"Head: Customer Relationship Management"},"content":{"rendered":"<p>About the Role<\/p>\n<p>\tTo have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a \u2018best in world\u2019 product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.<br \/>\n\tTo integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner\/s and organizational strategy and objectives.<br \/>\n\tOwnership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimization and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimizing the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.<\/p>\n<p>Salesforce knowledge and experience is a must for this role.<\/p>\n<p>\tOur Ideal Candidate<br \/>\n\tMinimum 5 years of Salesforce Financial Services Cloud experience at a senior management level<br \/>\n\tExperience of leading small to medium sized high performing teams<br \/>\n\tExperience of agile product delivery<\/p>\n<p>Strategic and Client Centric<\/p>\n<p>\tClient development and product validation through customer feedback.<br \/>\n\tUsing influence and relationships to drive and achieve objectives.<br \/>\n\tLeading and guiding multi-functional teams with a single product operating model<br \/>\n\tLeading and having oversight of remote \/ hybrid teams.<br \/>\n\tSalesforce experience including leading defining strategy and leading a team(s).<\/p>\n<p>Minimum Knowledge<\/p>\n<p>\tStrategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.<br \/>\n\tData-driven approach; analytical and quantitative skills.<br \/>\n\tTechnologically literate and able to adapt to new technologies.\u00a0<br \/>\n\tAble to dive deep in understanding the product, the business, and the competitive landscape.<br \/>\n\tAble to present complex technical information in a clear and concise manner to a variety of audiences.\u00a0<\/p>\n<p>Minimum Qualifications<\/p>\n<p>\tA relevant tertiary qualification\u00a0<\/p>\n<p>Skills<\/p>\n<p>\tCommercial Thinking Skills<br \/>\n\tInterpersonal &amp; Relationship management Skills<br \/>\n\tFacilitation Skills<br \/>\n\tNumerical Reasoning skills<br \/>\n\tPresentation Skills<br \/>\n\tConditions of Employment<br \/>\n\tClear credit and criminal record<\/p>\n<p>Apply via company website ( https:\/\/www.capitecbank.co.za\/ ) or<\/p>\n<p>careers.capitecbank.co.za<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.capitecbank.co.za","_company_name":"Capitec Bank","_company_website":"https:\/\/www.capitecbank.co.za\/","_company_tagline":"Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we\u2019ve developed an all-inclusive banking solution. Global One is the one solution that enables you to trans... read moreact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We\u2019re committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn\u2019t you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-11035","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11035"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11035"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}