The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. By providing accurate information and timely resolutions. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand. You will ensure that any customer needs are met and issues addressed promptly through proactive and positive communication.<\/p>\n
Key Responsibilities<\/p>\n
\tSupport the Insight Legal Software Product\u00a0
\n\tProvide help and assistance to customers on the telephone in a prompt and courteous manner\u00a0
\n\tTo promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention\u00a0
\n\tTo attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way\u00a0
\n\tTo anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained\u00a0
\n\tProvide telephone and onsite training of the Insight Legal Software product.\u00a0
\n\tTo comply with all statutory legislation\u00a0
\n\tTo identify and report all and any hazards<\/p>\n
Skills, Knowledge & Expertise<\/p>\n
\tBasic understanding of accounting and bookkeeping best practices.\u00a0
\n\tKnowledge of SRA Accounts rules.
\n\tAbility to communicate clearly, professionally, and succinctly.\u00a0
\n\tWorks well under pressure with excellent time management skills.\u00a0
\n\tCreate and publish documentation containing instructions for client consumption.\u00a0
\n\tAdvanced knowledge of MS Office (Word, Excel and Outlook) .
\n\tEffective listening skills and ability to muti-task.\u00a0
\n\tExcels in a team environment and takes ownership of tasks and assignments.
\n\tContact center\/ support experience<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.dyedurham.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.dyedurham.com","_company_name":"Dye & Durham Corporation","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Dye & Durham Limited provides premiere practice management solutions empowering legal professionals every day, delivers vital data insights to support critical corporate transactions and enables the essential payments infrastructure trusted by government and financial institutions. The company has o... read moreperations in Canada, the United Kingdom, Ireland, Australia and South Africa.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-11069","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11069"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11069"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}