{"id":11093,"date":"2025-05-28T15:38:27","date_gmt":"2025-05-28T15:38:27","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/foreign-language-call-centre-agent-western-cape-key-account-manager-western-cape\/"},"modified":"2025-08-23T00:24:36","modified_gmt":"2025-08-23T00:24:36","slug":"foreign-language-call-centre-agent-western-cape-key-account-manager-western-cape","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=11093","title":{"rendered":"Foreign Language Call Centre Agent (Western Cape) \n\n\n            \n\n            \n            Key Account Manager (Western Cape)"},"content":{"rendered":"<p>Description<br \/>\nRESPONSIBILITIES<\/p>\n<p>\tHandle and resolve customer complaints<br \/>\n\tProvide customers with product and service information<br \/>\n\tEffectively deal with job stress, angry callers, and upset customers<br \/>\n\tSupport and provide superior service via phones, e-mails and faxes as a receiver and caller<br \/>\n\tAnswer calls professionally<br \/>\n\tRespond to customer inquiries<br \/>\n\tEnter customer information and update<br \/>\n\tProcess Orders accurately<br \/>\n\tIdentify and escalate priority issues<br \/>\n\tSell to Customers<br \/>\n\tRoute calls to appropriate resources<br \/>\n\tFollow up customer calls where necessary<br \/>\n\tComplete attendance registers<br \/>\n\tMeets commitments to customers<br \/>\n\tOther duties as assigned by management<\/p>\n<p>Requirements<br \/>\nMinimum Requirements:<\/p>\n<p>\tMatric<br \/>\n\tMust be bilingual, with fluency in Amharic and English \u00a0<br \/>\n\tFluency in Foreign Languages i.e. Bengali and Amharic will be an advantage<br \/>\n\t6 months Call Centre Experience will be an advantage<br \/>\n\tMust be computer literate<\/p>\n<p>Attributes<\/p>\n<p>\tBe able to listen to the customer\u2019s query and respond adequately<br \/>\n\tPerfect telephone etiquette<br \/>\n\tAble to handle irate customers<br \/>\n\tAble to multitask<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website (  ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Flash Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-11093","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11093"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11093"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}