Job Objectives:<\/p>\n
Deliver Real-Time CX at Kiosks & Switchboard<\/p>\n
\tBe the go-to problem-solver and brand ambassador at physical touchpoints.
\n\tOffer concierge-style support to local and international guests.
\n\tRespond to, escalate and close the loop on visitor issues.
\n\tAdminister loyalty programmes, gift cards and manage customer queries.<\/p>\n
Create Connection & Belonging<\/p>\n
\tBuild relationships with guests and create personalised moments that make the V&A unforgettable.
\n\tBring warmth, energy and professionalism to every encounter.
\n\tSupport in surveys and feedback initiatives.<\/p>\n
Generate Live Insights<\/p>\n
\tUse customer conversations to spot trends, pain points and CX opportunities.
\n\tShare learnings with teams in marketing, retail and visitor experience.
\n\tHelp with tracking key visitor and tenant insights across our ecosystem.<\/p>\n
Support Experience Innovation<\/p>\n
\tBring fresh ideas to surprise and delight our visitors.
\n\tContribute to design thinking, service innovation and experience testing.<\/p>\n
Contribute to CX Projects<\/p>\n
\tAssist with kiosk asset maintenance (maps, touchscreens, content).
\n\tMonitor digital screens and report outdated content.
\n\tCollaborate with internal departments during key campaigns and activations.<\/p>\n
You Will Thrive in this Internship Program If You Are:<\/p>\n
\tA natural born leader
\n\tPassionate about people, places and purpose
\n\tA natural communicator who enjoys solving problems
\n\tCurious about tourism, retail, customer psychology, events and CSI
\n\tEmotionally intelligent and adaptable
\n\tProfessional under pressure, and always ready with a smile<\/p>\n
\u00a0Requirements:<\/p>\n
\tStudying towards an ND in Travel, Tourism Management, Customer Experience, Hospitality, or related field (NQF 6+)
\n\tMust require\u00a0workplace experiential training\u00a0to graduate\u00a0
\n\tWillingness to work shifts, weekends & holidays
\n\tAccess to reliable transport to the V&A Waterfront<\/p>\n
Apply via company website ( ) or<\/p>\n
t.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/t.mcidirecthire.com","_company_name":"V&A Waterfront","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-11198","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11198"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11198"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}